Customer Service Representative

5 days ago


Shelbyville, Kentucky, United States Planet Fitness Full time

About Us:

We are Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. Our mission is to enhance people's lives with an affordable, high-quality fitness experience. We are a judgement-free zone where everyone feels welcome and supported in their fitness journey.

 

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Part Time at Planet Fitness. The ideal candidate will have excellent communication skills, a passion for fitness and health, and the ability to work in a fast-paced environment.

 

Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, and new member sign-ups.
  • Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

 

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 16 years of age or older.

 

Benefits:

  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources


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