Customer Service Representative
5 days ago
About Us:
We are Planet Fitness, one of the largest and fastest-growing franchisors and operators of fitness centers in the United States. Our mission is to enhance people's lives with an affordable, high-quality fitness experience. We are a judgement-free zone where everyone feels welcome and supported in their fitness journey.
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative - Part Time at Planet Fitness. The ideal candidate will have excellent communication skills, a passion for fitness and health, and the ability to work in a fast-paced environment.
Responsibilities:
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, and new member sign-ups.
- Facilitate needed updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 16 years of age or older.
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
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