Casino Guest Service Representative

7 days ago


Shelbyville, Indiana, United States Caesars Entertainment Corporation Full time
Job Description

Casino Guest Service Representatives at Caesars Entertainment Corporation provide exceptional service to our guests while promoting the Players Club program. This role is responsible for overseeing the execution of various initiatives and ensuring a seamless experience for our valued customers.

Key Responsibilities:

  • Process player transactions, handle inquiries, and respond to guest requests in a timely and professional manner.
  • Solicit new gaming customers and promote the Players Club program.
  • Maintain accurate customer information and ensure confidentiality.
  • Collaborate with the Relationship Marketing Team to achieve marketing objectives.
  • Analytical skills, excellent communication, and problem-solving abilities are essential for success in this role.

Requirements:

  • 3-5 years of customer service experience.
  • High School diploma or GED required.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Estimated Salary Range: $40,000 - $60,000 per year, depending on location and experience. The salary range reflects the average compensation for similar positions within the industry.



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