Front Desk Representative
1 week ago
The Hampton Inn Schenectady Downtown is seeking a highly skilled Front Desk Agent to provide exceptional guest experiences and manage all aspects of hotel operations.
This role involves welcoming new guests, issuing room keys, managing reservations, and providing information about rooms, rates, and amenities. The ideal candidate will possess excellent communication and organizational skills, with prior experience in a similar role.
About UsSchahet Hotels is a leader in the hospitality industry, renowned for its exceptional culture and superior service. We have earned the title of "Best Places to Work" for three consecutive years and are committed to expanding our team as we continue to grow.
Our shared values, RISE, guide our business: Respect, Integrity, Service, and Excitement. We believe that when our team members are happy, everyone benefits.
BenefitsWe offer a comprehensive benefits package, including:
- Insurance (Medical, Dental, Vision)
- VPS (Voluntary Protection Services)
- PTO (Paid Time Off)
- Employee Discount
- Employee Assistance Program
- 401K with Match
- Life Insurance
- Referral Bonus Program
The successful candidate will be responsible for:
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Informing customers about payment methods and verifying credit card data
- Registering guests and collecting necessary information
- Welcome guests upon arrival and assigning rooms
- Providing information about the hotel, available rooms, rates, and amenities
- Responding to clients' complaints in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are clean and tidy
- Confirming group reservations and arranging personalized services for VIP customers
- Upselling additional facilities and services
- Maintaining updated records of bookings and payments
The ideal candidate will possess:
- Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
- Experience with hotel reservations software
- Customer service experience
- Excellent communication and organizational skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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