Domestic Violence Support Specialist

4 days ago


Schenectady, New York, United States Ywca Of Schenectady Full time
Job Title: Domestic Violence Hotline Operator

At YWCA NENY, we are committed to providing a safe and supportive environment for individuals affected by domestic violence. As a Domestic Violence Hotline Operator, you will play a critical role in ensuring that victims receive the help and guidance they need.

Job Summary

This is a full-time position working Tuesday through Saturday, 3pm to 11pm EST. The successful candidate will be responsible for providing housing information, support, and reassurance to clients, as well as maintaining knowledge of local social services and rental procedures.

Key Responsibilities
  • Provide housing information and support to clients
  • Maintain knowledge of local social services and rental procedures
  • Attend YWCA staff meetings and mandatory training
  • Cover Shelter Hotline or Front Desk reception as needed
  • Document all hotline calls received
  • Provide transportation to clients for appointments as necessary
  • Maintain a clean reception area and perform light cleaning of the shelter
  • Communicate client needs with team members
Requirements
  • High School Diploma/GED; an associate degree in human services or related field is preferred
  • Proficiency with Microsoft Office, internet use, and database management
  • Strong problem-solving and communication skills
Benefits
  • Generous Paid Time Off
  • Comprehensive Health, Dental, and Vision Insurance
  • Pension Plan
  • Employee Discount on Early Learning Center programs


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