Operations Manager for Aquatic Facility

2 weeks ago


Carrollton, Texas, United States Goldfish Swim School Full time

Overview:
Responsible for ensuring the excellence and effectiveness of daily operations at Goldfish Swim School, including staff management, financial oversight, customer relations, retail and vending operations, event coordination, and employee engagement activities.

Perks:


Flexible Work HoursCompetitive CompensationComprehensive TrainingEnjoyable Team AtmospherePaid Time OffEmployee DiscountsRecognition for MilestonesCareer AdvancementOpportunities for Leadership Development
Key Responsibilities:

Oversees and manages daily operations to guarantee compliance with Goldfish Swim School's established protocols.

Assists the General Manager and department heads in completing all daily responsibilities.
Leads the GSS team to promote high productivity, outstanding performance, and positive workplace morale.

Collaborates with Deck Supervisors and Golden Teachers regarding class scheduling, student progress, customer service, and staff training and performance.

Delivers sales and marketing training to qualified sales personnel.
Guides the retail and vending departments to ensure an appropriate assortment of products and pricing strategies.
Trains and supervises private event staff to uphold GSS standard operating procedures.

Acquires knowledge and proficiency in all technology systems to ensure effective bookings, class scheduling, reporting, and administrative tasks.

Develops a comprehensive understanding of GSS pool operations to ensure member satisfaction and engagement.

Fosters a positive workplace culture and employee interaction, maintaining high levels of staff satisfaction.

Directs the execution of the Emergency Action Plan and all safety protocols relevant to the GSS facility, ensuring all staff are trained on these procedures.

Maintains up-to-date certifications and stays informed on developments in the aquatics and management sectors.

Qualifications:
A high school diploma or GED is preferred. Experience as a certified lifeguard, youth sports coach, camp counselor, or childcare provider is required. A minimum of two years as a swimming instructor is preferred.

Certifications:
Lifeguard, CPR, First Aid, AED, and Certified Pool Operator certifications are mandatory. Lifeguard Instructor certification is highly recommended.
Each Goldfish Swim School operates as an independently owned franchise. The franchisee is the employer at each Goldfish Swim School location, with the ability to establish their own wages, benefits, and employment terms, which may differ across locations.

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