Vice President of Client Services

2 weeks ago

Atlanta, Georgia, United States Brightwell Full time
About the Role

Brightwell is seeking a seasoned professional to lead our Client Services team as Vice President of Client Services. As a key member of our executive team, you will be responsible for driving client-centric strategies and ensuring exceptional service delivery across the organization.

Key Responsibilities
  • Develop and execute comprehensive client services strategies that align with Brightwell's overall business objectives.
  • Lead the development of client-focused initiatives, setting KPIs and performance metrics to drive customer satisfaction, retention, and business growth.
  • Establish seamless onboarding of new clients, ensuring a smooth transition from Sales through Implementations and Operations.
  • Establish and maintain strong, long-term relationships with key clients, serving as the primary point of contact for executive-level client interactions.
  • Act as a client advocate within Brightwell, seeking client perspectives and feedback and ensuring these are considered in strategic decision making.
  • Oversee the day-to-day operations of the Client Services department, implementing best practices and process improvements to ensure efficient and effective service delivery.
  • Lead, mentor, and develop a high-performing Client Services team, identifying and addressing skills gaps within the team and providing opportunities for professional development and career growth.
  • Identify emerging trends and technologies in client services and develop new service offerings or enhancements to meet changing client needs and market demands.
Requirements
  • Bachelor's degree in Business Administration, Marketing, Communications, or a related field. MBA or other equivalent advanced degree is preferred.
  • Minimum of 10 years of experience in client services, account management, or a related field.
  • Strong leadership and team management abilities.
  • Excellent interpersonal and communication skills, with the ability to interact effectively at all levels of the organization.
  • Proven track record of developing and executing successful client service strategies. Ability to analyze complex data and make informed decisions.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Client-focused mindset with a commitment to delivering exceptional service.
  • Strategic thinker with the ability to execute both short-term and long-term goals.
  • High level of integrity and professionalism.
  • Ability to travel domestically and internationally (approximately 20%).
What We Offer
  • Freedom: We empower you to take ownership of your work and excel in your role.
  • Professional Development: We support your growth and provide opportunities for advancement.
  • Entrepreneurship: We value innovation and welcome individuals with a passion for driving change.
  • Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more.
  • Culture: Join a vibrant and inclusive team with opportunities for social and professional engagement.
About Brightwell

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.

  • Vice President of Client Services

    2 weeks ago

    Atlanta, Georgia, United States Brightwell Full time

    Job Title: Vice President of Client ServicesAbout the Role:Brightwell is seeking a seasoned professional to lead our Client Services team as Vice President of Client Services. As a key member of our executive team, you will be responsible for driving client satisfaction, retention, and growth through the development and execution of a comprehensive client...

  • Vice President of Client Engagement

    3 weeks ago

    Atlanta, Georgia, United States PRGX Global, Inc. Full time

    Job Title: Vice President, Client EngagementAt PRGX Global, Inc., we are seeking a highly skilled and experienced Vice President, Client Engagement to join our team. This role is responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied, and achieving their desired outcomes.Key...

  • Vice President of Client Partnerships

    2 weeks ago

    Atlanta, Georgia, United States PRGX Global, Inc. Full time

    Job Title: Vice President, Client EngagementAbout the Role:PRGX Global, Inc. is seeking a highly skilled and experienced Vice President, Client Engagement to join our team. As a key member of our leadership team, you will be responsible for maintaining strong relationships with key client stakeholders, ensuring our clients' expectations are satisfied, and...

  • Vice President of Client Services

    1 week ago

    Atlanta, Georgia, United States Brightwell Full time

    About the RoleBrightwell is seeking a seasoned professional to lead our Client Services team as Vice President of Client Services. As a key member of our executive team, you will be responsible for driving client-centric strategies and ensuring exceptional service delivery.Key ResponsibilitiesDevelop and execute a comprehensive client services strategy that...

  • Vice President of Client Services

    3 weeks ago

    Atlanta, Georgia, United States Brightwell Full time

    About the RoleBrightwell is seeking a seasoned professional to lead our Client Services team as Vice President of Client Services. As a key member of our executive team, you will be responsible for driving client-centric strategies and ensuring exceptional service delivery.Key ResponsibilitiesDevelop and execute a comprehensive client services strategy that...

  • Vice President of Client Services Lead

    2 weeks ago

    Atlanta, Georgia, United States Brightwell Full time

    About the RoleBrightwell is seeking a seasoned professional to lead our Client Services team as Vice President of Client Services. As a key member of our executive team, you will be responsible for driving client-centric strategies and initiatives that align with our company's overall business objectives.Key ResponsibilitiesDevelop and execute a...

  • Vice President of Technology Services Operations

    4 weeks ago

    Atlanta, Georgia, United States Material Handling Systems, Inc. Full time

    Job Title: Vice President of Technology Services OperationsFORTNA is a leading provider of material handling systems and solutions. We are seeking a highly experienced and skilled Vice President of Technology Services Operations to join our team.Job Summary:The Vice President of Technology Services Operations will be responsible for designing, implementing,...

  • Senior Vice President, Atlanta Branch

    2 weeks ago

    Atlanta, Georgia, United States Equitable Services Full time

    Senior Vice President, Atlanta BranchEquitable Services is seeking a seasoned Senior Vice President to lead our Atlanta branch. This leadership position is responsible for driving business growth, developing and retaining top talent, and fostering a culture of excellence.Key Responsibilities:Recruiting and Hiring: Develop and execute district-level...

  • Area Vice President Build to Rent

    3 weeks ago

    Atlanta, Georgia, United States BH Management Services, LLC Full time

    Job Title: Area Vice President Build to RentAt BH Management Services, LLC, we are seeking an experienced Area Vice President to lead our Build to Rent operations. This role will be responsible for managing, directing, and developing our single-family and build-to-rent assets.Key Responsibilities:Prepare and manage annual budgets and financials for each...

  • Vice President

    3 weeks ago

    Atlanta, Georgia, United States Crawford & Company Full time

    Job Title: Vice President - Managing DirectorAt Crawford & Company, we are seeking a highly skilled and experienced Vice President - Managing Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the delivery of quality services at sufficient production levels and managing expenses to ensure satisfactory...

  • Executive Vice President of Finance

    1 month ago

    Atlanta, Georgia, United States Careerbuilder-US Full time

    Vice President of Finance and AccountingOur client, a prominent player in the manufacturing sector, is seeking a Vice President of Finance and Accounting to spearhead initiatives aimed at enhancing operational efficiencies throughout the organization. The successful candidate will be responsible for overseeing all financial strategies, ensuring the precision...

  • Regional Vice President of Wealth Sales

    3 weeks ago

    Atlanta, Georgia, United States Staffing In Motion Full time

    Job Opportunity: Regional Vice President of Wealth Sales **About the Role** We are seeking a highly experienced and successful Regional Vice President of Wealth Sales to join our team at Staffing In Motion. As a key member of our sales team, you will be responsible for closing leads of high net worth clients who have already expressed interest in investing...

  • Vice President of Government Relations

    3 weeks ago

    Atlanta, Georgia, United States Morehouse School of Medicine Full time

    About the RoleMorehouse School of Medicine is seeking a highly experienced and skilled Vice President of Government Relations to join our team. As a key member of our leadership team, you will be responsible for developing and implementing strategies to inform and influence public policy and legislative matters.Key ResponsibilitiesResearches, monitors,...

  • Vice President of Construction

    2 weeks ago

    Atlanta, Georgia, United States PDS Full time

    Job Title: Vice President of ConstructionPDS is seeking a highly experienced Vice President of Construction to lead our data center campus development efforts. As a key member of our leadership team, you will be responsible for overseeing the management and administration of construction functions across all active markets.Key Responsibilities:Oversee the...

  • Vice President of Strategic Partnerships

    1 month ago

    Atlanta, Georgia, United States The Talmadge Group Full time

    Job Overview Vice President of Strategic Partnerships Are you an experienced sales leader with a strong drive for growth and a commitment to making a meaningful difference? Our client, The Talmadge Group, a prominent provider of electronic monitoring solutions within the criminal justice sector, is in search of a proactive individual to take on the role of...

  • Senior Vice President

    4 weeks ago

    Atlanta, Georgia, United States Equitable Services Full time

    Job SummaryWe are seeking a highly experienced Senior Vice President to lead our Atlanta, GA branch. As a key member of our leadership team, you will be responsible for driving business growth, developing and implementing strategic plans, and leading a team of financial professionals.Key ResponsibilitiesRecruiting and Hiring: Develop and execute...

  • HR Vice President

    19 hours ago

    Atlanta, Georgia, United States US11345-AIRGAS Airgas USA, LLC Full time

    Job Title: HR Vice PresidentJoin Airgas, an Air Liquide Company, as we seek an experienced HR Vice President to lead our human resources function in the South Division. This role is a key part of our organization's strategic priorities and objectives, and we're looking for a talented individual to drive our HR strategy forward.About the RoleThe HR Vice...

  • Area Vice President

    1 week ago

    Atlanta, Georgia, United States Gallagher Full time

    About the RoleWe are seeking a highly motivated and experienced Area Vice President to join our team at Gallagher Benefit Services. As a key member of our sales team, you will be responsible for driving business growth and developing strategic relationships with clients across various industries.Key ResponsibilitiesDevelop and execute sales strategies to...

  • Area Vice President

    2 weeks ago

    Atlanta, Georgia, United States Gallagher Full time

    About the RoleWe are seeking a highly motivated and experienced Area Vice President to join our team at Gallagher Benefit Services. As a key member of our organization, you will be responsible for driving business growth and developing strategic relationships with clients.Key ResponsibilitiesDevelop and execute business growth strategies to expand our client...

  • Executive Assistant to Vice President

    2 weeks ago

    Atlanta, Georgia, United States Clark Atlanta University Full time

    {"title": "Executive Assistant to Vice President", "description": "Job SummaryThis is a high-level administrative support role for the Vice President of Facilities Management at Clark Atlanta University. The successful candidate will provide complex and confidential support, requiring discretion and independent judgment in matters of significance.Key...