Strategic Account Manager
7 days ago
**About Us**
PI (Physik Instrumente), LP is a leading provider of high precision positioning systems, serving the world's top OEMs and researchers in fields such as semiconductor, photonics, biomedical, aerospace, and more.
**Job Summary**
We are seeking a highly skilled Strategic Account Manager - Customer Success to join our team. As a key member of our sales organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our critical OEM customers.
**Key Responsibilities**
- Develop and execute account plans to drive revenue growth and customer satisfaction.
- Manage customer relationships, including forecasting, order management, and delivery coordination.
- Collaborate with internal stakeholders to ensure seamless execution of customer projects.
- Conduct regular business reviews to analyze operational metrics and plan future business objectives.
- Provide proposals and quotations to customers for new business opportunities.
- Track and prioritize new business development activities through CRM.
- Assist in the development of Field Service Contract Agreements to meet customer support requirements.
**Requirements**
- Bachelor's degree in Mechanical Engineering, Business, Marketing, or a related field.
- 5+ years of experience in customer success, account management, ideally supporting manufacturing clients.
- Strong understanding of customer success best practices and methodologies.
- Strong interpersonal and communication skills.
- Ability to build and maintain strong customer relationships.
- Analytical mindset with the ability to leverage data to drive decision-making.
- Proficiency in customer success software and CRM tools.
- Customer-focused with a passion for delivering exceptional customer experiences.
- Strategic thinker with a proactive approach to problem-solving.
- Collaborative and able to work effectively with cross-functional teams.
**What We Offer**
- Competitive salary and bonus structure.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- 401k plan with a generous company match.
- Opportunities for professional growth and development.
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