Strategic Account Manager

7 days ago


Hopkinton, Massachusetts, United States PI (Physik Instrumente) LP, Full time
Job Description

**About Us**

PI (Physik Instrumente), LP is a leading provider of high precision positioning systems, serving the world's top OEMs and researchers in fields such as semiconductor, photonics, biomedical, aerospace, and more.

**Job Summary**

We are seeking a highly skilled Strategic Account Manager - Customer Success to join our team. As a key member of our sales organization, you will be responsible for delivering exceptional customer experiences and driving business growth for our critical OEM customers.

**Key Responsibilities**

  • Develop and execute account plans to drive revenue growth and customer satisfaction.
  • Manage customer relationships, including forecasting, order management, and delivery coordination.
  • Collaborate with internal stakeholders to ensure seamless execution of customer projects.
  • Conduct regular business reviews to analyze operational metrics and plan future business objectives.
  • Provide proposals and quotations to customers for new business opportunities.
  • Track and prioritize new business development activities through CRM.
  • Assist in the development of Field Service Contract Agreements to meet customer support requirements.

**Requirements**

  • Bachelor's degree in Mechanical Engineering, Business, Marketing, or a related field.
  • 5+ years of experience in customer success, account management, ideally supporting manufacturing clients.
  • Strong understanding of customer success best practices and methodologies.
  • Strong interpersonal and communication skills.
  • Ability to build and maintain strong customer relationships.
  • Analytical mindset with the ability to leverage data to drive decision-making.
  • Proficiency in customer success software and CRM tools.
  • Customer-focused with a passion for delivering exceptional customer experiences.
  • Strategic thinker with a proactive approach to problem-solving.
  • Collaborative and able to work effectively with cross-functional teams.

**What We Offer**

  • Competitive salary and bonus structure.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401k plan with a generous company match.
  • Opportunities for professional growth and development.


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