Onsite Client Support Specialist

2 weeks ago

Moorestown, United States Navient Full time

Company Overview:
Pioneer Credit Recovery, Inc. is a prominent entity in the debt collection sector, specializing in the management of defaulted financial obligations. With its headquarters in New York, the company boasts a workforce exceeding 1,000 professionals and stands as the largest private employer in Wyoming County, New York. Additionally, Pioneer operates offices in New Jersey and collaborates with various federal and state agencies, as well as guarantee organizations.

Position Overview:
This role is not remote and is based in our Moorestown, NJ office. The Onsite Client Support Specialist will engage with taxpayers on behalf of the State of New Jersey, providing guidance on qualifications and criteria related to Property Tax Relief programs.

Key Responsibilities:

  • Taxpayer Communication: Respond to inquiries on the State of New Jersey Hotline concerning Property Tax Relief.
  • Provide assistance to taxpayers regarding filing deadlines and eligibility for Property Tax Relief.
  • Guide callers through the application process and ensure a comprehensive understanding of all Property Tax Relief programs.
  • Safeguard the confidentiality of taxpayers' non-public information.
  • Deliver approved responses to taxpayers in accordance with state guidelines.
  • Communicate calculated benefits and reimbursement amounts to taxpayers.
  • Inform taxpayers about the scheduling of their reimbursements and the mailing addresses for checks.
  • De-escalate calls from frustrated taxpayers and work towards effective solutions.

Application Management:

  • Correct errors on applications submitted to the State of New Jersey.
  • Collect accurate information from taxpayers to facilitate referrals or account corrections.
  • Review taxpayer applications for completeness and accuracy.
  • Employ problem-solving skills to achieve favorable outcomes.

Process Improvement:

  • Streamline the filing process for taxpayers.
  • Provide basic procedural information to taxpayers submitting tax applications.
  • Assist in calculating taxable and non-taxable income.
  • Update taxpayer addresses in the State's records.
  • Order paper applications for taxpayers upon request.

Qualifications:
High School Diploma required.
Successful completion of all New Jersey Department of Revenue assessments.
Proficiency in a Windows operating environment.
Basic keyboarding skills.
Prior experience in sales or customer service is preferred.

All employment offers are contingent upon standard background checks. Navient and its affiliates are contractors for federal, state, and/or local government entities. Candidates may be subject to background checks for eligibility and suitability for federal contract employment.

Equal Opportunity Employer:
Navient Corporation and its subsidiaries are committed to diversity and inclusion in the workplace.

Workplace Policy:
Navient maintains a drug-free workplace.

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