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Customer Support Specialist

2 months ago


Moorestown, United States Navient Full time

Company Overview: Navient is a prominent organization in the financial services sector, specializing in providing comprehensive solutions for managing and recovering defaulted debts. With a significant workforce and multiple locations, Navient is dedicated to delivering exceptional results and innovative technology to its clients.

Position Summary: The Customer Support Specialist will engage with taxpayers, offering guidance and support regarding the Property Tax Relief programs. This role requires effective communication skills and a strong understanding of the relevant guidelines.

Key Responsibilities:

  1. Responding to Inquiries: Handle calls related to the Property Tax Relief Hotline, addressing taxpayer questions about eligibility and filing procedures.
  2. Application Review: Assist in correcting errors on filed applications by gathering accurate information and ensuring completeness.
  3. Record Adjustment: Facilitate the adjustment of taxpayer records and simplify the filing process by providing essential information and support.

Qualifications:

  • High School Diploma or equivalent.
  • Successful completion of all required testing by the New Jersey Department of Revenue.
  • Proficient in PC usage within a Windows environment.
  • Basic keyboarding capabilities.
  • Prior experience in customer service or sales is preferred.

Additional Information: All employment offers are contingent upon standard background checks. Navient is committed to maintaining a drug-free workplace and adheres to equal opportunity employment practices.