Field Quality Engineer

4 weeks ago


Scotts Valley, California, United States Zero Motorcycles Full time
Job Title: Field Quality Engineer

Zero Motorcycles is seeking a highly skilled Field Quality Engineer to join our Quality Engineering organization. As a key member of our team, you will serve as a prime connection between the field and our cross-functional organization.

Key Responsibilities:
  • Identify and lead the implementation of field quality improvement opportunities.
  • Analyze key field quality performance indicators to understand top customer complaints.
  • Work with cross-functional stakeholders to improve overall field quality.
  • Use core Quality tools and methodologies to determine root cause, implement corrective actions, and validate the efficacy of solutions.
  • Develop a breadth of product knowledge by studying vehicle specifications, DFMEAs, and other part/product documentation.
  • Perform failure analysis to drive root cause analysis, issue resolution, and continuous improvement.
  • Lead regular quality reviews that focus on field trends, quality issues, and corrective actions.
Requirements:
  • BS degree in Engineering or Science (Electrical or Mechanical Engineering preferred).
  • Experience working on complex, cross-functional products.
  • Strong analytical skills with an ability to interpret data to identify trends and anomalies.
  • Experience working in a Quality organization in a manufacturing environment (experience in automotive is preferred).
  • Strong practical knowledge of Quality problem-solving tools (Fishbone Diagrams, FMEA, Scatter Diagrams, The 5 Whys, Pareto Charts).
  • Strong written and verbal communication skills, with an ability to present information to non-technical and technical audiences alike.
  • Solid understanding of the Quality Core Tools (APQP, FMEA, MSA, SPC, PPAP).
  • Experience/Familiarity with GD&T is a plus.
  • Experience/Familiarity with Salesforce and Jira is a plus.
Physical and Sensory Requirements:
  • Candidate must be able to sit for long periods of time to perform duties, and to move around and make inquiries from other staff and management as needed.
  • Must be able to bend or lift objects up to 50 lbs.

The salary range for this position is $115,000-120,000.



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