Client Relations Specialist
2 weeks ago
At Instep Management Group, our Client Relations Specialists are dedicated to fostering strong connections and delivering exceptional service to our clients. We pride ourselves on creating a vibrant and inclusive workplace where teamwork and collaboration thrive. If you are seeking a fulfilling career with a supportive organization, we invite you to explore the opportunities within our dynamic team.
As a Client Relations Specialist, your responsibilities will include:
- Onboarding new clients with care and attention
- Enhancing customer loyalty and engagement through proactive communication
- Addressing customer concerns with empathy and effective listening
- Identifying the underlying issues of client inquiries and proposing suitable solutions
- Building and maintaining strong relationships with both new and existing clients
- Promoting additional products to clients to boost revenue and profitability
- Sharing insights on customer trends and feedback with account management teams
We seek individuals who can:
- Work efficiently both independently and collaboratively
- Quickly identify and resolve challenges
- Excel in a competitive team setting
- Demonstrate exceptional attention to detail and follow-through
- Adapt to diverse personalities and situations daily
Preferred qualifications include:
- A high school diploma or equivalent
- Previous experience in customer service, retail, sales, or hospitality
- Flexibility in scheduling
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