Audio Visual Customer Service Representative

5 days ago


Irvine, California, United States Nationwide Video Full time
Job Summary

We are seeking a highly skilled and customer-focused Audio Visual Customer Service Associate to join our team at Nationwide Video. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Assist customers in selecting the right audio visual equipment for their needs.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers.

Requirements:

  • Minimum 1 year of experience in the audio visual rental industry or related field.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic data entry skills and proficiency in Microsoft Office.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About Us:

Nationwide Video is a leading wholesale sub-rental supplier to the rental and staging industry. We take pride in our meticulous quality control standards and commitment to customer satisfaction.



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