Audio Visual Technical Supervisor
5 days ago
Join Encore as an Audio Visual Technical Supervisor and take on a challenging role that requires technical expertise, leadership skills, and a passion for delivering exceptional customer service.
Job SummaryThe Audio Visual Technical Supervisor is responsible for leading floor operations, ensuring operational efficiencies, and providing excellent customer service. This role requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities- Lead floor operations, ensuring timely setup, operation, and breakdown of audio visual equipment.
- Troubleshoot technical issues and resolve problems quickly and efficiently.
- Provide excellent customer service, ensuring that internal and external customers receive exceptional support.
- Collaborate with the technical team to ensure operational efficiencies and customer satisfaction.
- Participate in location administrative duties, supporting onsite operations and career development.
- Bachelor's degree in a related field (preferred).
- 3-5 years of customer service or hospitality experience (preferred).
- 3-5 years of audio visual experience (required).
- Technical 1-Star Certification (internal applicants) or ability to obtain within 60 days (external applicants).
- Knowledge of technical theory and advanced problem-solving skills.
- Experience leading workflow and team members.
- A valid driver's license (for team members operating Company vehicles).
- Deliver World Class Service.
- Hospitality.
- Ownership.
- Do The Right Thing.
- Manages Ambiguity.
- Drive Results.
- Directs Work.
- Achieves Goals.
- See The Big Picture.
- Financial Acumen.
- Value People.
- Builds Effective Teams.
This role is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand, and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status, including days, evenings, weekends, and holidays.
Physical RequirementsTeam members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.
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