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Customer Service Lead

2 months ago

Albany, New York, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly skilled Customer Service Lead to join our team at Wolters Kluwer. As a key member of our Motor Vehicle Industry team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide on-the-floor leadership and direction to ensure seamless customer service delivery
  • Review daily capacity volumes to determine team capacity and make adjustments as needed
  • Handle escalated customer issues and provide input to annual performance reviews
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal departments to resolve customer-related issues
  • Maintain accurate records of customer interactions and provide feedback to the team
  • Stay up-to-date with company policies and procedures to ensure compliance
Requirements
  • 2-4 years of post-secondary education in a related field or 6+ years of equivalent experience in customer service
  • 4-5 years of related customer service experience preferred
  • Excellent written and oral communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and ability to maintain accuracy
  • Ability to work independently and as part of a team
What We Offer

At Wolters Kluwer, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.