Member Team Lead

3 weeks ago


Albany, New York, United States Walmart Full time
Job Summary

We are seeking a highly skilled and experienced Member Team Lead to join our team at Walmart. As a Member Team Lead, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Customer Service: Assist members with purchasing decisions, locate merchandise, and provide guidance and support regarding self-service technology.
  • Team Leadership: Supervise associates, assign duties, communicate goals and feedback, train associates on processes and procedures, and provide direction and guidance on member service approaches and techniques.
  • Membership and Sales: Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members, process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Club Operations: Oversee assigned area of responsibility, handle claims and returns, zone the area, arrange and organize merchandise, identify shrink and damages, and maintain parking lot cleanliness.
  • Accounting and Finance: Complete accounting records, files, transactions, and other required documentation, provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Preferred qualifications include leading a front-end team, supervising experience, and mentoring and developing the workload of others
Benefits

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as short-term and long-term disability, company discounts, and more.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.


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