Franchise Operations Manager

3 weeks ago


Atlanta, Georgia, United States Edible Arrangements, LLC Full time
Job Title: Franchise Operations Manager

At Edible Arrangements, LLC, we're seeking a highly skilled Franchise Operations Manager to join our team. As a key member of our operations team, you will play a critical role in driving business growth and ensuring operational excellence across our franchise network.

Key Responsibilities:
  • Conduct hands-on training sessions for franchisee teams on product preparation, presentation, customer service, and sales to drive revenue growth.
  • Conduct regular store visits to assess and maintain the quality of products and service delivery.
  • Maintain detailed records of training sessions, evaluations, and action plans.
  • Prepare and submit regular reports to management on franchisee performance and training outcomes.
  • Stay informed about market trends and competitive landscape within your designated market, sharing insights and recommendations with the Director, Franchise Operations and franchisees to adapt their strategies accordingly.
  • Provide P&L training and evaluation alongside the Director, Franchise Operations to increase franchisee profitability.
  • Cultivate and maintain strong relationships with franchisees, vendors, and other key stakeholders within the region.
  • Ensure compliance with Edibe's operational and brand standards, regulatory requirements, company policies, and industry standards within the region.
  • Identify, mitigate and report operational risks, implementing strategies to maintain a secure and compliant operational environment.
  • Evaluate customer feedback and coach/train franchisees on how to best navigate the customer service landscape.
Requirements:
  • 2-4 years of experience in franchise operations, regional management, or a related leadership role focused on achieving financial targets, operational excellence, and driving results in a franchise or multi-unit environment.
  • Experience analyzing P&L statements, identifying areas of financial opportunity, and providing strategic guidance to enhance profitability and overall business success.


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