Operations Supervisor for Hospitality

2 weeks ago

Sunnyvale, California, United States Aimbridge Hospitality Full time
Job Overview

This role will be overseen by a Department Head or General Manager.

The primary focus of this position is on routine operational functions and overseeing team members in their respective duties.

Additional responsibilities may be assigned as needed to support business operations and career development.

Ensure guest satisfaction and the smooth functioning of the hotel by managing back-of-house departments in the absence of the General Manager or the Manager on Duty.

This individual may assist the General Manager by concentrating on enhancing hotel profitability through revenue management, cost control, guest satisfaction, and staff development.

Exempt associates are expected to fulfill their job responsibilities throughout the workday. Management-level associates are also expected to work as needed; for OEM associates, overtime is applicable and calculated accordingly.

The Operations Supervisor may support various areas within the property, including:

  • Housekeeping
  • Engineering/Maintenance
  • Food & Beverage
  • PBX
  • Bell Staff
  • Front Office
  • Banquets
Qualifications:

Minimum of 3 years of progressive experience in a Rooms or Food & Beverage department within a hotel; or a 4-year college degree with 1 to 2 years of experience in a Rooms or Food & Beverage department at a hotel; or a 2-year college degree with 2 years of experience in a Rooms or Food & Beverage department at a hotel.

Previous supervisory experience is required.

Proficiency in Windows Operating Systems is essential. Must be capable of evaluating and selecting among alternative courses of action swiftly and accurately.

Ability to perform well in high-pressure situations while maintaining composure and objectivity.

Must effectively handle workplace challenges, including anticipating, preventing, identifying, and resolving issues as necessary.

Ability to assimilate complex information from various sources and adjust to meet specific needs.

Effective listening and communication skills are crucial for understanding and resolving concerns raised by colleagues and guests.

Must be comfortable working with financial data and basic arithmetic functions.

Ability to convey information and ideas clearly is essential.

Key Responsibilities:

Approach all interactions with guests and employees in a friendly, courteous, and service-oriented manner.

Maintain regular attendance in compliance with company standards as required by scheduling, which may vary based on hotel needs.

Uphold high standards of personal appearance and grooming, including adherence to the company dress code and wearing a nametag while on duty.

Ensure compliance with company standards and regulations to promote safe and efficient hotel operations.

As applicable, ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.

Utilize competencies from training materials to develop skills across all operational departments.

Collaborate with Department Heads to gain a comprehensive understanding of each role and its impact on hotel operations.

Foster an environment where employees feel empowered to make decisions that enhance guest satisfaction.

Follow up on empowerment successes and opportunities with the relevant Department Head.

Assist the General Manager in creating financial reports as required by corporate standards.

Meet all corporate deadlines as well as those set by the General Manager.

Participate in required Manager on Duty coverage as scheduled.

Ensure that training in service standards is conducted in each department using effective training methods.

Assist the General Manager in recruiting, hiring, and training for Guest Services based on occupancy needs.

Engage in weekly meetings with the Front Desk to address oversell settings and respond accordingly.

Contribute to creating a positive, team-oriented environment that prioritizes guest experience through employee development and motivation.

Assist the Department Head or General Manager in maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through regular inspections of rooms with the Housekeeping Manager and Property Engineer.

Ensure that employees consistently exhibit attentiveness, friendliness, courtesy, and efficiency in their interactions with guests, management, and fellow employees.

Familiarize yourself with Standard Operating Procedures in all Operations departments.

Maintain a professional working relationship and promote open communication with managers, employees, and other departments.

Ensure that all employees receive fair and equitable treatment according to company policies.

Complete required corporate training modules and become certified to train others as necessary.

Generally, promotional opportunities may require relocation to another property.

Be present in public areas during peak times to greet guests and offer assistance as needed.

Maintain procedures for handling hotel safes, particularly regarding security.

Attend all scheduled meetings that occur on the property during your shifts.

Company Overview:

Aimbridge Hospitality is a global leader in third-party hotel management, with a growing portfolio that includes over 1,550 hotels across all 50 states and 22 countries, featuring top international lodging brands, luxury hotels, destination resorts, and lifestyle hotels.

Our associates worldwide are dedicated to serving our guests and achieving exceptional results, thriving in a culture that inspires everyone to excel.

Join a world of possibilities with Aimbridge Hospitality.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan
Compensation:

Minimum: USD $64,480.00/Yr.

Mid: USD $75,048.30/Yr.

Maximum: USD $90,057.96/Yr.

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