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Patient Registration Specialist
2 months ago
North Carolina Specialty Hospital (NCSH) is a distinguished, privately-owned medical facility established in 1926. Our dedication to advancement and ongoing enhancement has allowed us to achieve notable rankings in quality metrics and patient satisfaction.
We specialize in various surgical fields, including orthopedics, ophthalmology, ENT, sports medicine, oral surgery, plastic surgery, podiatry, general surgery, interventional radiology, pain management, and reconstructive surgery.
Why Choose North Carolina Specialty Hospital?- Award-winning facility recognized for specialized surgical care
- 5-Star CMS rated for exceptional patient experience
- Supportive and positive workplace culture
- Opportunities for career advancement
- Comprehensive benefits including Medical, Dental, Vision, Life, and Disability Insurance
- Access to telemedicine services with 24/7 physician availability
- Generous Paid Time Off
- 401k with employer matching
- Tuition assistance programs
- Welcome patients and their families warmly upon arrival.
- Handle incoming calls, providing information or directing inquiries to the appropriate staff.
- Explain forms to be signed during admission, including patient rights and living will inquiries.
- Review patient documentation for accuracy and completeness.
- Collect necessary deposits and co-pays following established protocols.
- Exercise discretion and sound judgment when communicating information to patients and visitors.
- Direct any complaints from patients or families to the appropriate personnel for swift resolution.
- Utilize age-appropriate communication techniques when interacting with patients and families.
- Comply with all hospital policies, particularly those regarding conduct, compliance, diversity, and confidentiality.
Consistent and reliable attendance is crucial for this role. Identify potential risks to patient safety and take appropriate actions to mitigate them. Report any incidents or procedural failures in accordance with established protocols.
Commitment to Excellence:Demonstrate the hospital's mission and values through your actions and integrate them into departmental processes. Uphold the principles of customer service and continuous quality improvement in daily tasks.
Confidentiality and Teamwork:Maintain confidentiality regarding all patient care and personnel matters. Foster positive relationships and a collaborative work environment, adhering to the hospital's guidelines for appropriate conduct.
Qualifications:- High School Diploma or G.E.D.
- 1-2 years of experience in a similar role within a healthcare setting.
- Strong verbal and written communication skills.
- Proficient computer skills.
- Ability to work collaboratively in a team-oriented environment.
- Excellent critical thinking abilities.
At North Carolina Specialty Hospital, we recognize that our employees are vital to our success and appreciate their contributions. We offer a competitive compensation and benefits package, along with opportunities for professional growth in an environment that values diversity and employee input.
Equal Opportunity Employer: We are committed to diversity and inclusion in our workforce and encourage applications from all qualified individuals.
