Front Desk Supervisor

1 week ago

Carlsbad, United States Grand Pacific Resorts Full time
Job Summary

Grand Pacific Resorts is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our resort operations team, you will be responsible for supervising the front desk operation, assisting with training of associates, and providing exceptional guest and owner satisfaction.

Key Responsibilities
  • Supervise front desk operations and ensure efficient and professional service to guests and owners.
  • Assist with training of associates and provide guidance on resort policies and procedures.
  • Monitor and maintain accurate records of guest room inventory, cash handling, and other administrative responsibilities.
  • Perform front desk duties as necessary, including registration, check-out, and processing reservations.
  • Communicate closely with Housekeeping and Maintenance regarding discrepancies and quality of rooms division.
  • Respond to and resolve guest requests and concerns in a timely and professional manner.
  • Remain knowledgeable of hotel services and facilities, special promotions, daily activities, groups in house, and special requests.
  • Maintain the enforcement of guidelines regarding health and safety policies and procedures.
  • Remain knowledgeable of emergency procedures, current projects, and reports on any damages or repairs needed.
  • Exemplify the proper appearance of uniform and nametag usage.
  • Assist with any additional tasks or special projects as assigned by the Front Desk Manager and/or Director.
Requirements
  • At least one year of experience in a guest-facing front office capacity.
  • At least 6 months of supervisory/management experience, rooms management experience preferred.
  • A degree or diploma in Hospitality Management or an equivalent combination of education and experience preferred.
  • Customer-service focused, results-driven, problem-solving skills.
  • Professional communication skills with guests, supervisors, and associates.
  • Ability to multi-task with a sense of urgency without compromising quality.
  • Proficient in reading, writing, math, and computer (Microsoft Word, Excel) skills.
  • Capable of providing on-the-job training.
  • Experience in the hospitality industry (time-share preferred).
  • Ability to work well in a diverse team environment.
Additional Eligibility Qualifications
  • Must be available to work various shifts, including weekends and holidays.
  • Must be able to successfully pass applicable auditions or skill testing, background check, physical examination, and drug screening test.
  • Ability to speak and understand the English language.
Physical, Environmental, and Other Requirements
  • Must be able to stand and/or walk for up to 8 hours.
  • Must also be able to sit, stoop, kneel, crouch, and crawl.
  • Must frequently lift and/or move up to 10 pounds and occasionally required to lift and/or move up to 25 pounds.
  • Clear vision (close, distant, and depth perception) is needed for navigating office and all other buildings within the resort.

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