Customer Service Representative

2 months ago


Kahului, Hawaii, United States Enterprise Mobility Inc Full time
Job Summary

Enterprise Mobility Inc is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring a positive experience from initial contact to final resolution.

Key Responsibilities
  • Customer Service: Provide superior customer service to clients, responding to inquiries, resolving issues, and offering solutions to meet their needs.
  • Rental Process: Facilitate the rental process, verifying and documenting driver information, and ensuring a smooth and efficient experience.
  • Product and Service Knowledge: Offer company-approved services and products, providing information and recommendations to clients.
  • Communication: Communicate effectively with clients, colleagues, and management, both verbally and in writing.
  • Problem-Solving: Identify and resolve customer complaints, escalating issues to management as needed.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Minimum 3 years of customer service or sales experience in retail, guest services, or administrative support.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and a strong commitment to customer satisfaction.
  • Authorization: Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position.
Benefits
  • Paid Time Off: Enjoy paid time off to relax and recharge.
  • Employee Discount: Receive discounts on company products and services.
  • Retirement Savings Plan: Participate in a 401(k) plan with matching profit sharing.
  • Health Insurance: Enjoy comprehensive health insurance coverage.
  • Life Insurance: Receive life insurance coverage.
  • Dental and Vision Insurance: Enjoy dental and vision insurance coverage.
  • Training and Development: Participate in ongoing training and development opportunities.


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