Customer Service Representative
1 month ago
At Hawaii Petroleum Inc, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team.
Job SummaryThe Customer Service Representative will be responsible for delivering exceptional service to our customers, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Provide high-level service to customers and vendors associated with all areas of the wholesale operations.
- Proactively handle all forms of customer enquiries through in-person interactions, phone calls, fax, and email.
- Receive and process payments in all accepted forms, maintaining confidentiality and integrity with all customers.
- Create and monitor HFN member services, including card maintenance and re-issue.
- Assist with invoicing for both HFN and Bulk account customers, including monthly mailing of HFN invoices.
- Maintain all customer and internal files and documents, balance cash box daily, and prepare deposits for A/R clerk.
- Maintain Company spreadsheets, binders, and logs when assigned, and assist in the processes associated with collections protocol for overdue customers.
- Comply with all Federal, State, Local, and Company safety, health, and environmental regulations, and attend all Company required training sessions.
- Regular attendance and qualified absences related to the State and Federal Family Medical Leave Act must be reported to Human Resources.
- Candidates must be 18 years of age or older.
- A high school diploma or GED equivalent is required, along with a minimum of 3 years of customer service experience.
- Professional-level communication and interpersonal skills, including verbal and written communication over multiple platforms.
- Professional-level ability with Microsoft Office applications, including Teams, Word, Excel, Outlook, and PowerPoint.
- Detail-oriented and proactive, with the ability to multitask and prioritize projects based on customer needs.
- An ability to effectively communicate with customers, vendors, and coworkers in a professional manner, as well as handle difficult customers/situations in a calm and professional way.
- Must be accurate with data management, with high attention to detail and a professional awareness of the integrity, sensitivity, and confidentiality associated with data obtained by the Company.
- Possession of and maintaining a valid Type 3 Driver's License is a requirement of this role, as well as having reliable and business-appropriate transportation for work purposes.
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