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Insurance Customer Service Representative

1 month ago

Kahului, Hawaii, United States State Farm Insurance Full time
Job Summary:

As a Customer Support Specialist at State Farm Insurance, you will be responsible for providing exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner. You will assist customers with their insurance needs by providing accurate and timely information, process policy changes and updates in the system, and handle incoming calls and emails from customers regarding policy inquiries and claims. You will also collaborate with team members to resolve customer issues and ensure customer satisfaction. Additionally, you will maintain customer records and update information as needed, and stay up to date with insurance products and industry trends to effectively assist customers. You will follow company policies and procedures to ensure compliance with regulations and guidelines, and meet or exceed performance goals and targets set by the company. You will continuously improve knowledge and skills through training and development opportunities.

Key Responsibilities:

- Assist customers with their insurance needs
- Process policy changes and updates in the system
- Handle incoming calls and emails from customers
- Collaborate with team members to resolve customer issues
- Maintain customer records and update information as needed
- Stay up to date with insurance products and industry trends
- Follow company policies and procedures
- Meet or exceed performance goals and targets
- Continuously improve knowledge and skills through training and development opportunities

Requirements:

- Excellent customer service skills
- Strong communication and problem-solving skills
- Ability to work in a team environment
- Basic computer skills and knowledge of insurance products
- Ability to stay up to date with industry trends and developments

What We Offer:

- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance

How to Apply:

Apply now to join our team of dedicated professionals and take the first step towards a rewarding career at State Farm Insurance.