Customer Service Representative

1 day ago


New Brighton, Minnesota, United States Hire Heroes USA Full time
Job Title: NCE Specialist

We are seeking a dedicated and customer-focused individual to join our team as a New Customer Enrollment Specialist in our high-volume call center. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring timely processing of new patient accounts.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
  • Address and resolve customer concerns or issues in a timely and effective manner.
  • Adhere to all HIPAA guidelines and regulations.
Communication Skills:
  • Communicate effectively and empathetically with customers to understand their needs.
  • Provide clear and concise information to customers on products, services, and processes.
  • Accurately load all patient information into our system, generating all necessary documentation and providing a high level of customer service.
Product Knowledge:
  • Maintain a strong working knowledge of products and services, funding sources, and company policies and procedures.
  • Develop and maintain a strong understanding of specific requirements of contracted providers.
Quality Assurance:
  • Adhere to established quality standards and guidelines in customer interactions.
  • Participate in training sessions to enhance skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Ability to pass a drug and background check.
  • Basic working knowledge of computer systems; Brightree experience a plus.
Preferred Qualifications:
  • 2+ years in a call center environment.
  • Previous experience in customer service or a related field.
  • DME or Medical experience.
  • Familiarity with insurance rules and regulations.
What We Offer:
  • Variety of Medical, Dental, and Vision Insurance Plans
  • 401k Plan
  • PTO and Paid Holidays
  • EAP
  • Employee Discounts


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