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Customer Service Representative

2 months ago

Buffalo, New York, United States Northwest Bancorp, Inc. Full time

Job Summary:

We are seeking a highly skilled Contact Center Specialist I to join our team at Northwest Bancorp, Inc. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, utilizing multiple customer databases, and providing technical assistance as required.

Key Responsibilities:

  • Provide quality and efficient customer service to clients via phone, email, and other communication channels.
  • Utilize multiple customer databases to resolve customer inquiries and issues.
  • Provide technical assistance to clients as required, including troubleshooting and resolving technical issues.
  • Work collaboratively with internal teams to achieve monthly and quarterly goals.
  • Stay up-to-date with industry trends and developments to provide the best possible service to our clients.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of customer service experience preferred.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet productivity standards.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.