Customer Service Representative

3 weeks ago


Buffalo, New York, United States Clark Holdings Inc. Tim Hortons Full time
Customer Service Representative

We are seeking a friendly and energetic Customer Service Representative to join our team at Tim Hortons in Williamsville, NY. As a Customer Service Representative, your top priority is providing exceptional guest experiences. You will have the opportunity to deliver outstanding customer service, process food orders, and maintain a clean and inviting dining room.

Key Responsibilities:
  • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge.
  • Process food orders accurately and efficiently.
  • Maintain a clean and inviting dining room, including the front counter and drive-thru area.
  • Communicate effectively with colleagues and management to ensure seamless operations.
Requirements:
  • Excellent customer service skills with a friendly and welcoming attitude.
  • Ability to work in a fast-paced environment with a sense of urgency.
  • Strong communication and interpersonal skills.
  • Ability to work on a team and with multiple employees.
Physical Requirements:
  • Frequent reaching and manual dexterity.
  • Continuous standing on tiled surfaces.
  • Use of headset for order processing at the drive-thru.
  • Ability to stand for long periods.
  • Frequent walking and occasional lifting of supplies/products.

Clark Holdings Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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