Customer Service Representative

7 days ago


Gresham, Oregon, United States The Sherwin-Williams Company Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Sherwin-Williams Company. As a key member of our retail store team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, driving revenue growth and customer engagement
  • Stay up-to-date on product knowledge, features, and benefits, making informed recommendations to customers
  • Maintain a clean and organized store environment, adhering to visual standards and inventory control procedures
Requirements
  • High school diploma or equivalent required; prior experience in retail, customer service, or sales preferred
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
  • Excellent communication and interpersonal skills, with a focus on customer satisfaction
  • Ability to lift up to 50 pounds, with or without reasonable accommodation
  • Availability to work a variety of shifts, including evenings and weekends
Preferred Qualifications
  • Valid driver's license and reliable transportation
  • Previous experience working in a delivery, retail, or customer service role
  • Knowledge of paint and paint-related products, with experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in multiple languages


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