Customer Service Representative

5 days ago


Gresham, Oregon, United States WinCo Foods Full time

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at WinCo Foods. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing customer transactions, and maintaining a clean and organized store environment.

Key Responsibilities

  • Provide friendly and courteous service to internal and external customers, ensuring a positive shopping experience.
  • Process customer transactions accurately and efficiently, handling cash, checks, and other forms of payment.
  • Operate check stand equipment, including cash registers, scanners, and scales, to process customer orders.
  • Engage in suggestive selling and other sales techniques to promote products and increase sales.
  • Maintain knowledge of current product location, monitor UPC codes, and ensure proper pricing.
  • Stock, price, and rotate merchandise to ensure a well-stocked and visually appealing store environment.
  • Perform other duties as assigned, including maintaining a clean and safe work area, and adhering to all company policies and procedures.

Requirements

  • Ability to work varied shifts, including nights, weekends, and holidays.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Ability to lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently, and perform repetitious work accurately.
  • Manual dexterity and good hand/eye coordination, with the ability to operate check stand equipment and perform other tasks accurately.
  • Ability to learn and memorize a considerable amount of information, including PLU codes, product location, and company policies.
  • Basic math skills, with the ability to accurately handle cash and process transactions.

Additional Requirements

  • As required by applicable state and local laws, food safety/handlers cards, tobacco and alcohol sales certification (e.g., TAM card).
  • Ability to navigate and manage potentially high-stress situations, volatile or unsatisfied customers, and a high volume of transactions and customers.


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