Customer Service Representative

3 days ago


Gresham, Oregon, United States Public Storage Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Assess customer storage needs and make recommendations, including selling packing and moving supplies.
  • Conduct daily storage unit inspections to confirm inventory and availability, ensuring spaces are ready to rent.
  • Audit cash drawers and make bank deposits, maintaining accurate records and ensuring compliance with company policies.
  • Communicate with customers regarding payment reminders and collections, ensuring timely payments and minimizing delinquencies.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of customer service experience in a retail, restaurant, or service-based environment.
  • Valid driver's license and reliable transportation for travel between locations and work-related tasks.
  • Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
What We Offer
  • Competitive hourly rate and opportunities for performance-based bonuses.
  • Comprehensive benefits package, including medical, dental, vision, and 401(k) with match.
  • Flexible scheduling and opportunities for career growth and advancement.
About Us

Public Storage is a leading self-storage company with a commitment to providing exceptional customer service and a positive work environment. We are proud to be recognized as a Great Place to Work and offer a range of benefits and opportunities for our employees.

", "lang_code": "en"}

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