Help Desk Support Specialist
1 week ago
Join Zones LLC as a Help Desk Analyst and be part of a dynamic team that delivers exceptional IT support to our clients.
Job Summary:We are seeking a highly skilled and customer-focused Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients via phone, email, and chat. You will troubleshoot and resolve technical issues, escalate complex problems to higher-level support teams, and maintain accurate documentation of all interactions.
Key Responsibilities:- Respond to incoming service requests in a professional and courteous manner.
- Log and categorize incidents and service requests in the ticketing system (ServiceNow).
- Perform initial diagnosis of hardware, software, and network issues.
- Identify and escalate complex issues to higher-level support teams or specialists.
- Utilize and contribute to the knowledge base to aid in quicker resolution of common issues.
- Maintain a high level of customer service by keeping clients informed of progress and ensuring that issues are resolved to their satisfaction.
- Document solutions and procedures for future reference and improve operational processes.
- High school diploma. Associates degree preferred and 1+ years of relevant experience.
- Understanding of operating systems (Windows, macOS, Linux), common software applications, and networking fundamentals.
- Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Demonstrated ability to troubleshoot and resolve technical issues effectively.
- Commitment to providing excellent customer service and maintaining positive client relationships.
Zones LLC offers a dynamic and collaborative work environment, competitive pay, and a range of benefits. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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Help Desk Support Specialist
2 weeks ago
Bowling Green, Kentucky, United States Zones Full timeJob Title: Help Desk AnalystJoin Zones LLC as a Help Desk Analyst and be part of a dynamic team that delivers exceptional IT support to our clients.Job Summary:We are seeking a highly skilled and customer-focused Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients via phone,...
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Help Desk Support Specialist
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Bowling Green, Kentucky, United States Zones Full timeHelp Desk Analyst Job DescriptionZones LLC is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Respond to incoming service requests via phone, email, and chat in a professional and courteous manner.Log and...
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Help Desk Support Specialist
2 weeks ago
Bowling Green, Kentucky, United States Zones Full timeJob Title: Help Desk AnalystZones LLC is seeking a highly skilled and motivated Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to incoming...
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Help Desk Support Specialist
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Bowling Green, Kentucky, United States Zones Full timeJob Title: Help Desk AnalystZones LLC is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to incoming service requests via...
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Help Desk Support Specialist
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Bowling Green, Kentucky, United States Zones Full timeJob Title: Help Desk AnalystZones LLC is seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.Key Responsibilities:Respond to incoming service requests via...
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