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Sales Support Specialist

2 months ago

South Burlington, Vermont, United States OnLogic Full time
Position Overview

As a vital member of the Global Sales Operations team at OnLogic, you will collaborate closely with the Sales department to deliver exceptional sales and customer assistance, onboard new clients, and facilitate tailored services. You excel in a dynamic environment, adeptly juggling multiple tasks while ensuring outstanding communication with both internal teams and external clients.

The team you will be part of is versatile, executing a broad spectrum of skills focused on order processing, execution, quoting, and customer onboarding. This role also encompasses providing advanced support for custom client projects from pre-sales through prototyping, alongside implementing cross-functional improvements, data analysis, and sales tools.

Your Daily Responsibilities Will Include:

  • Overseeing and executing daily incoming requests directed to Sales Operations.
  • Processing client orders and updating customers on significant changes to their orders.
  • Preparing sales documentation, including quotes and vendor setup forms.
  • Communicating with clients via various channels to provide order updates, gather information, or coordinate necessary meetings.
  • Managing orders and coordinating services throughout the sales cycle in alignment with customer and company expectations. Organizing and driving custom projects linked to new agreements while collaborating effectively with OnLogic's technical, business, and procurement teams.
  • Supporting and leading continuous improvement initiatives.

Team Composition:

  • The sales team comprises various impactful roles, providing opportunities to showcase exceptional sales leadership and customer service throughout the sales cycle. Key roles include:
    • Strategic Account Managers: Concentrating on securing significant new opportunities with global technology leaders and fostering year-over-year growth in strategic customer relationships.
    • Business Development Managers: Focused on acquiring new business with strategic clients and driving top-line revenue growth.
    • Customer Success Managers: Responsible for managing relationships with integrators and partners, ensuring outstanding customer service.
    • Inbound Sales Representatives: Engaging with and qualifying global technology innovators seeking a consultative partner for solutions.
    • Sales Engineers: Specialists in assessing customer needs and delivering optimal solutions consistently.
    • Sales Operations: Process-oriented leaders optimizing workflows and employing a data-driven approach in a rapidly scaling organization.
  • Discover more about the culture at OnLogic.

Qualifications:

  • 1-3 years of relevant experience in a similar capacity.
  • A Bachelor's degree or prior experience in sales support or customer service, preferably in a technical setting.
  • Familiarity with CRM and ERP systems.
  • Entrepreneurial mindset with a strong sense of accountability and a desire to contribute to a rapidly growing business.
  • Customer service skills are advantageous.
  • Successful completion of a background check is required.
  • Eligibility to work in the U.S. without visa sponsorship.

Ideal Candidate Profile:

  • You thrive in a fast-paced, collaborative environment with shifting priorities while maintaining high-quality work and attention to detail.
  • You quickly learn new processes and enjoy identifying potential improvements, demonstrating self-motivation to solve problems strategically and creatively.
  • You are a team player driven by the need to ensure customer satisfaction, understanding the importance of timely responses to customer needs. You embrace the challenge of collaborating with our Sales team daily, maintaining a positive and proactive attitude.
  • You align with OnLogic's open culture, holding yourself and your colleagues accountable in a constructive manner to enhance productivity and achieve set objectives.

About OnLogic:
OnLogic is experiencing growth, and we are committed to providing opportunities for career advancement. We design and manufacture specialized computing and hardware solutions for clients worldwide, enabling them to achieve the seemingly impossible. Our products are engineered to perform in challenging environments, and our vision is to be the preferred choice in industrial computing. To realize this vision, we have assembled a team of ambitious problem solvers, guided by our core values of Openness, Fairness, Innovation, and Independence. We maintain an open office environment, transparent salary structures, and encourage input and feedback from all team members to foster continuous improvement.

Diversity is a fundamental aspect of our core values. We actively embrace a variety of backgrounds, experiences, and perspectives, which enhances our innovation, problem-solving capabilities, and overall team engagement. We strongly encourage individuals from diverse backgrounds to apply.

We are dedicated to providing a safe, inclusive, and harassment-free workplace for all employees, with zero tolerance for any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

Compensation and Benefits:

The salary range for this position is $47,000-$55,000, with final compensation determined through discussions with candidates based on their experience in similar roles.

  • A competitive salary based on your experience and the role's requirements.
  • A comprehensive benefits package.
  • 401k plan with a 3% employer contribution.
  • An annual profit-sharing bonus.
  • Paid maternity and paternity leave, along with short and long-term disability coverage.
  • Opportunity to participate in our Employee Stock Purchase Plan.
  • A personal development plan designed to support your growth and our mutual success.