Customer Support Specialist
2 weeks ago
At Beehive Federal Credit Union, we prioritize fostering strong relationships with our members. Our mission is to assist them in navigating significant and often challenging aspects of their lives.
Our Team
We are committed to hiring talented and compassionate individuals who work collaboratively to deliver exceptional service. We provide a supportive work environment and a comprehensive benefits package.
Position Summary
Beehive Federal Credit Union is looking for a part-time Customer Support Specialist to join our team. This role involves approximately 28 hours of work per week, with a schedule from Monday to Friday, 11:00 AM to 2:00 PM. The compensation for this position is $17.21 per hour, depending on experience.
Key Responsibilities
- Assist members and prospective members with their inquiries via phone; provide information about products and services, and resolve issues within your authority. Refer complex problems to your supervisor with recommendations.
- Maintain accurate member account information in our computer system.
- Identify opportunities for cross-selling services to members.
- Ensure proper record-keeping and prepare necessary reports.
- Adhere to compliance regulations, including the Bank Secrecy Act.
- Engage in needs-based selling actively.
- Perform additional duties as assigned and participate in community events as needed.
- Excellent communication and customer service skills are essential.
- A minimum of six months to two years of relevant experience is required, along with a high school diploma or GED.
This position primarily involves sedentary work with occasional lifting of up to 5 lbs. Candidates must be able to navigate stairs in emergencies and operate standard office equipment, including telephones, copiers, and computers for extended periods.
Working Environment
Work is conducted indoors in a climate-controlled office with minimal noise.
Benefits
Part-time employees are eligible for paid holidays, sick leave, and vacation time, as well as participation in a 401(k) retirement plan with a company match and profit-sharing opportunities. Beehive Federal Credit Union is a member-owned, not-for-profit organization established in 1960, serving members nationwide.
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