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Client Support Specialist
2 months ago
We are seeking enthusiastic and meticulous individuals to become part of our Customer Experience division, delivering essential assistance in a dynamic environment. This role is vital to our operations at SafeStreets USA, ensuring that we provide exceptional home security services to our clientele and uphold a 5-star standard of service.
Key ResponsibilitiesThe Customer Experience Agents will engage in both incoming and outgoing communications to assist customers, which includes scheduling services and coordinating new installations for ADT services offered through SafeStreets USA. Proficiency in computer systems is crucial, as you will utilize our customer relationship management tool (Salesforce) to manage orders, track inventory, process billing, and input various customer details.
Essential SkillsStrong interpersonal abilities are required, as you will liaise with both technicians and customers to address any challenges that may arise during installations or service initiation.
Job DetailsEmployment Type: Full-time (Part-time opportunities may be available based on experience and schedule)
Compensation: Starting at $13.00 per hour (Based on experience and bilingual skills, with potential growth up to $17.00 as expertise develops)
Incentives: Additional earnings available through commission
Benefits Offered- 401(k) plan
- Dental coverage
- Health insurance
- Paid time off
- Vision coverage
- 8-hour shifts
- Monday to Friday
- Weekend availability may be required