Customer Support Specialist
1 week ago
At Beehive Federal Credit Union, we prioritize the relationships we build with our members. Our mission is to provide assistance and support, ensuring that we meet their essential needs during significant moments in their lives.
Our achievements stem from a team of dedicated and innovative individuals who collaborate to deliver exceptional service. We are committed to hiring top talent, offering a supportive work environment, and providing a comprehensive benefits package.
If you are enthusiastic about making a positive impact in people's lives, Beehive Federal Credit Union could be the right fit for you.
Position SummaryBeehive Federal Credit Union is looking for a part-time Customer Support Specialist to join our team. This role involves approximately 28 hours of work per week, with a schedule from Monday to Friday, during midday hours. The compensation for this position is competitive and based on experience.
Key Responsibilities- Assist members and prospective members with their inquiries via phone; provide information about our products and services, and resolve issues within your scope of authority. Escalate more complex issues to a supervisor with your recommendations.
- Maintain accurate member account details in our computer system.
- Identify opportunities for cross-selling additional services to members.
- Ensure that proper records are kept and necessary reports are generated.
- Adhere to compliance regulations, including the Bank Secrecy Act.
- Engage in needs-based selling techniques.
- Perform additional tasks as assigned, support other departments as needed, and participate in community events when required.
- Excellent communication and customer service skills are essential.
- A minimum of six months to two years of relevant experience is required, along with a high school diploma or GED.
This position primarily involves sedentary work with limited physical exertion. Occasional lifting of up to 5 lbs may be necessary. Candidates must be able to navigate stairs in emergency situations and operate standard office equipment, including telephones, copiers, and computers for extended periods.
Working EnvironmentThe role is performed indoors in a climate-controlled office with minimal noise levels.
BenefitsPart-time employees are eligible for benefits such as paid holidays, sick leave, and vacation time. Additional offerings include an employer-sponsored 401(k) plan with a company match and profit-sharing opportunities, all within a collaborative team environment.
Beehive Federal Credit Union is a member-owned, not-for-profit organization dedicated to serving its members since 1960. We are an Equal Opportunity/Affirmative Action Employer.
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