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Client Support Specialist

2 months ago


Rexburg, Idaho, United States Safe Streets USA LLC Full time
Job Overview

We are seeking enthusiastic and meticulous individuals to become part of our Customer Experience division, delivering essential assistance in a dynamic environment. This role is crucial to our operations at SafeStreets USA, ensuring that we provide top-notch home security solutions to our clientele while maintaining an exceptional service standard.

Key Responsibilities

The Customer Experience Specialists will engage in both incoming and outgoing communications to assist clients, which includes scheduling services and coordinating new installations for ADT services offered through SafeStreets USA. Proficiency in computer systems is essential, as you will utilize our customer relationship management software (Salesforce) to manage orders, track inventory, process billing, and enter various customer data.

Essential Skills

Excellent interpersonal abilities are vital, as you will liaise with both technicians and customers to address any challenges that may arise during installations or service initiation.

Position Details

Job Type: Full-time (Part-time opportunities may be available based on experience and schedule)

Compensation: $13.00 per hour (Compensation based on experience and bilingual skills, with potential growth up to $17.00 as competencies are enhanced)

Additional Compensation: Opportunities for commission-based earnings

Benefits Offered
  • 401(k) Plan
  • Dental Coverage
  • Health Insurance
  • Paid Time Off
  • Vision Coverage
Work Schedule
  • 8-hour shifts
  • Monday to Friday
  • Weekend availability may be required