Store Operations Manager

4 weeks ago


Deer Park, New York, United States Gregorys Coffee - GC34 - Deer Park Full time
Job Summary

Gregorys Coffee is seeking a highly motivated and experienced Store Operations Manager to join our team. As a Store Operations Manager, you will play a crucial role in managing the day-to-day operations of our store, ensuring that our high standards of quality, service, and cleanliness are upheld at all times.

Key Responsibilities
  • People Development: Ensure new hires are properly onboarded and trained, lead by example, and educate team members to uphold our high standards.
  • Operational Standards: Ensure all operational standards are executed as prescribed, assist with training teams on new menu and operational rollouts, and ensure stores are well-prepared for inspections.
  • Service Standards: Work side-by-side with teams to lead by example in 5-star service, coach teams to have a guest-first mentality, and proactively manage customer concerns.
  • Facilities & Maintenance: Proactively clean, service, and maintain all equipment and fixtures, hold monthly meetings for deep cleaning tasks, and quickly react to facility concerns.
  • HR Management: Ensure compliance with employee labor laws, manage employee issues, and work with the SL/Multi-Unit to deliver coaching conversations, warnings, and terminations.
  • Financial Performance: Closely manage controllable profit areas, work with the team to build customer relationships, and manage weekly payroll reconciliation.

Additional Expectations

  • This is a hands-on role, and you are expected to work alongside your teams to drive revenue, efficiency, and profitability.
  • You are expected to be flexible in your schedule, working early mornings, nights, weekends, and holidays as needed.
  • Regular communication with your SL/Multi-Unit is expected to keep them aware of the state of your businesses and proactive solutions you are providing.
  • You are expected to embody the 12 Leadership Principles and live them out every day with your teams.

Gregorys Coffee is a family-run company that puts people first. We are a community of baristas who aim to provide an amazing guest experience for anyone who walks through our doors. If you are interested in being part of a company that is focused on making everyday special for our guests and our team, Gregorys is the company for you.



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