Community Outreach Coordinator

2 days ago

New York, New York, United States GRAMEEN AMERICA Full time
About Grameen America, Inc.

Grameen America, Inc. is a nonprofit microfinance organization dedicated to empowering women of color to become entrepreneurs and achieve financial independence. Our mission is to provide access to financial services, education, and resources that foster economic growth and stability in underserved communities.

Role Overview:

The Outreach Coordinator plays a critical role in designing and implementing outreach programs that connect our branch with the surrounding community. This position requires a self-motivated, enthusiastic, and community-driven individual who can build strategic relationships, conduct outreach activities, and facilitate educational opportunities for women in need of financial services.

Primary Responsibilities:
  • Develop an outreach plan for the territory and surrounding communities.
  • Attend community activities to identify new clients and create a pipeline for the intake process.
  • Collaborate with the Relationship Associate to provide potential clients with information and support.
  • Schedule and manage outreach presentations in the community, communicating details and responsibilities to stakeholders.
  • Develop a consistent communication presentation and follow company standards for quality and productivity.
Client In-Take Management:
  • Lead a smooth transition for potential clients into the business.
  • Assist clients with completing the questionnaire and application, verifying and inputting client information accurately.
  • Respond to client questions and address any issues in a timely manner.
  • Manage the client intake process from initial communication to membership approval.
Relationship Management:
  • Build positive relationships with clients for membership and business growth.
  • Provide high-level customer service support when dealing with clients.
  • Resolve local concerns, issues, and questions in a timely and professional manner.
  • Work with the branch team to enhance member engagement and experience.
Qualifications:
  • Extensive experience in community outreach and program coordination.
  • BA/BS and 1-3 years of work experience in community organizing, outreach, client recruitment.
  • Working knowledge and experience with native-born African American women.
  • Enthusiastic, high energy, and an entrepreneurial spirit.
  • Strong analytical and problem-solving skills, with excellent attention to detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Proven ability to learn on the go, meet deadlines, and multi-task multiple projects.

Grameen America is an Equal Opportunity Employer (EEO). We consider all candidates for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

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