Client Support Specialist

2 weeks ago


Fort Collins, Colorado, United States Luma Marketing Group Full time
Job Overview

As a Client Support Specialist in a retail environment, you will engage directly with customers, providing assistance and ensuring a positive shopping experience.

Key Responsibilities:

  • Welcome customers as they enter the store.
  • Guide customers in locating products and offer suggestions tailored to their needs.
  • Manage returns, exchanges, and customer concerns with professionalism.
  • Encourage product sales and enhancements to achieve store objectives.
  • Deliver comprehensive product details, including features, advantages, and pricing.
  • Operate the cash register, manage transactions, and handle payments accurately.
  • Issue receipts and process refunds or exchanges when necessary.
  • Maintain a clean, organized, and well-stocked store environment.
  • Restock shelves, arrange merchandise, and uphold visual merchandising standards.
  • Address and resolve customer inquiries and complaints, escalating to management when required.
  • Provide outstanding service to foster a positive shopping atmosphere and promote customer loyalty.
  • Stay updated on store promotions, sales, and new merchandise.
  • Familiarize yourself with store policies and procedures to assist customers effectively.

Skills and Attributes:

  • A sincere passion for assisting customers and a welcoming, friendly attitude.
  • Excellent verbal communication skills for effective interaction with customers and team members.
  • Ability to manage challenging situations with composure and find swift solutions.
  • Precision in handling transactions and overseeing inventory.
  • Capability to collaborate with colleagues to meet store objectives.
  • Flexibility to adapt to diverse customer needs and changing store dynamics.

Qualifications:

  • High school diploma or equivalent; additional education or experience may be preferred for some roles.
  • Prior experience in retail or customer service is advantageous but not mandatory.
  • Basic understanding of cash register and point-of-sale (POS) systems.

Luma Marketing Group is an Equal Opportunity Employer. We value diversity and are dedicated to fostering an inclusive workplace for all employees.



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