Retail Operations Leader

2 weeks ago


Brownwood, United States Big Lots Stores Full time

Position Overview: As a vital member of our team, you will benefit from exclusive savings, including a 20% discount on nearly all in-store items and a 30% discount on both indoor and outdoor furnishings.

Additional Benefits: Enjoy perks such as same-day pay options for hourly associates, discounts on various services including Apple products, Verizon, and AT&T.


Key Responsibilities:

  1. Lead, plan, and manage the entire store team to achieve operational and financial objectives.
  2. Oversee all functional areas of the store, ensuring financial performance aligns with company initiatives, staffing, inventory management, and adherence to company standards.
  3. Delegate tasks effectively while supervising, training, and coaching team leaders to meet store goals.
  4. Participate in freight processing and merchandising as needed.
  5. Utilize company reports and tools to assess efficiency, analyze trends, and identify improvement opportunities.
  6. Ensure compliance with company standards in all store processes, including freight flow and customer service.
  7. Manage furniture department operations, including sales processes and merchandising standards.
  8. Handle scheduling and payroll processing on a daily and weekly basis.
  9. Drive staffing efforts, including interviewing, hiring, training, and performance evaluations.
  10. Administer appropriate disciplinary actions in accordance with company guidelines.
  11. Supervise customer service and associate recognition programs, ensuring proper training and follow-up.
  12. Direct merchandising initiatives and ensure accurate inventory transaction reconciliation.
  13. Act as Manager on Duty, providing leadership and direction to associates during store operations.

Qualifications:

  1. High School Diploma, GED, or equivalent work experience required; must be at least 18 years old.
  2. Preferred minimum of five years in retail management.
  3. Strong leadership, organizational, communication, and interpersonal skills are essential.
  4. Proven ability to coach and develop team members to consistently achieve company goals.
  5. Effective decision-making and problem-solving skills are required.
  6. Physical ability to lift and carry a minimum of 50 pounds and perform various physical tasks.
  7. Availability to work a flexible schedule of at least 40 hours per week, including nights and weekends.
  8. Willingness to travel between stores as needed.
  9. Demonstrated visual merchandising skills are necessary.
  10. Basic proficiency in English literacy, math, and PC skills is required.

We welcome all qualified applicants, including those with criminal histories, in accordance with applicable state and local laws.

The hourly rate will meet or exceed the minimum wage requirements for the job location.


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