TJJD - Dorm Supervisor I - Team Leader-State Services (BWD) - 42962

GENERAL DESCRIPTION

TJJD provides residential treatment to youth committed to TJJD and assigned to a state-operated high-security juvenile correctional facility.

Performs highly advanced (senior-level) work supervising an assigned dorm’s youth development coaches (coaches); and overseeing and evaluating the dorm’s daily operations and programming activities involving youth and staff. Oversees the culture, implementation of the Texas Model of trauma-informed corrections, and leading and developing the team. Dorm assignment is based on the youth’s age and safe housing assessment. When determining dorm assignments and reassignments, the agency considers the dorm supervisor’s areas of expertise and skills. Expertise and skills may be based on several factors, including experience, education, and specialized treatment certifications and licensures.

Performance of duties involves:

Understand and promote the vision and direction of the department and agency; set goals for staff performance, which comply with agency mission, vision, and core values; ensure staff understand their duties or delegated tasks; provide constructive feedback and coaching to staff, to include reviewing cameras with staff to point out specific areas of success and development; train, supervise, and evaluate staff and develop Senior Coach Vs to do the same; review overhead and body worn cameras on a regular schedule to ensure safety, security, and adherence to Texas Model principles; ensure adherence to agency policy and procedures; promptly addressing youth and staff conduct at the lowest level; participate in the selection of staff to ensure a good fit for the dorm; responsible for establishing and maintaining a positive dorm culture built on the Texas Model, teamwork, coaching, and caring for youth; foster trust-building among co-workers and supervised staff and resolve issues; serve as a calming agent for staff and youth when situations are escalating; communicate directives with deliberate authority; ensure information is disseminated to staff from leadership accurately and in a timely manner; complete required trainings and ensure staff does also;  maintain presence on the dorm and model TBRI principles; demonstrate TBRI-based playful engagement, healthy boundaries, and repairs with youth and staff, as appropriate; provide oversight, coaching, and feedback on appropriate Texas Model engagement, activities, and interventions for all shifts; plan, prioritize, and schedule dorm activities; ensure daily schedule and activities are followed, including nurture groups and activities; ensure weekly dorm leadership meeting occurs involving case manager(s), senior coaches and assigned psychologists; provide technical assistance, training and direction to coaches; empower staff to learn and practice TBRI principles of failing forward and felt safety while still ensuring the safety of youth; ensure compliance with laws, rules, regulations, policies, procedures, and standards relating to dorm safety, youth movement, on-the-job training, and related operations and programs; maintain awareness of how staff behaviors may indicate unspoken needs. Seek to create an environment of felt safety, where staff are able to appropriately express needs that may be driving their own behaviors; ensure youth service team meetings occur per policy; analyze and use data to make and support decisions and make recommendations to improve programs and operations as well as to staff and schedule the dorm properly, understand trends related to violence, use of force, staff presence, and other indicators that can provide information regarding the “health” of the dorm and its culture; seek out creative ways to demonstrate and recognize staff value; ensure effective shift change transitions occur that clearly communicate key issues; recognize when staff need to self-regulate and, where possible, provide the opportunity for staff time-outs for emotional regulation; conduct prompt follow up visits with staff, individually, after an incident to identify potential needs and assist where possible; exhibit and encourage creativity in group activities used for regulation practice, life skills, and recreation, properly using agency guides and materials and sharing new ideas with leadership that may help other dorms; lead the team and youth to develop their own dorm identity, appropriate rituals and celebrations, and other concepts that create a sense of welcome and belonging for both staff and youth; approve/deny timesheets by deadlines to ensure staff are paid timely and accurately; ensure physical safety on dorms by submitting work orders promptly; represent the dorm during staff and special meetings and providing relevant information regarding the dorm’s operations and activities with the program supervisor, facility compliance officer, and facility administrators; act as the dorm’s liaison with representatives of various facility programs and other community and juvenile justice agencies; ensure adequate coach shift supervision and provide direct supervision of coaches and youth during periods of staff shortage or during emergencies; and provide support, leadership, and direction as needed during crisis at facility.

Works in close partnership with a variety of service providers and treatment program staff to ensure youth availability to all treatment programs. Serves as campus shift administrator on a rotational basis.

Works under minimal supervision, with extensive latitude to use initiative and independent judgment. May be required to work in excess of 40 hours per work week, be on-call, and travel occasionally.

ESSENTIAL FUNCTIONS

Provides oversight, leadership, training and technical assistance to coaches in the performance of their duties; promotes ethical leadership, excellent performance, confidentiality, a positive working environment, and professional development; monitors performance of duties; provides verbal and written feedback, coaching, and mentoring, all in accordance with the Texas Model; conducts performance reviews of supervised staff; reviews and approves performance evaluations completed for coaches; and initiates or takes corrective personnel actions as necessary. (25%)

Proactively promotes understanding of Texas Model goals and objectives and coaches staff on strategies to achieve treatment goals and objectives; coordinates the implementation of policy and procedural changes; collaborates with training specialists to identify training needs of dorm staff; ensures coaches complete training requirements in a timely manner; and monitors processes to ensure coaches complete training requirements in a timely manner. (20%)

Monitors and evaluates measures to maintain a safe residential setting; reviews security dorm placements and ensures youth are appropriately placed in accordance with the Texas Model; ensures proper head counts are conducted and documented, serious incident reports, suicide risk screenings, and contraband searches to ensure compliance with established procedures and standards; identifies inconsistent practices and implements solutions; coordinates the transfer and transport of youth; intervenes during emergencies or altercations to prevent escapes and gain physical control of youth; and provides first aid as necessary. (20%)

Reads and reviews information found in youth records related to the youth health and safety and to the security of the facility; monitors and evaluates measures to ensure dorm cleanliness, sanitation, and youth hygiene and compliance with safety policies and procedures; identifies inconsistent practices and implements solutions; and collaborates with maintenance specialists and risk management specialists to ensure compliance with established standards. (10%)

Participates in activities relating to the facility’s compliance with TJJD policies and procedures, Prison Rape Elimination Act (PREA) standards, TJJD Case Management Standards, and collaborates with the facility’s compliance officer regarding compliance monitoring activities. (5%)

Cooperates and consults with the appropriate program supervisor and with facility administrators to ensure established objectives and goals are met; shares relevant information regarding the impact of the dorm’s operations and activities; and identifies concerns and trends, and recommends improvements to resolve problems and enhance operations or the delivery of services. (5%)

Ensures youth service team meetings occur per policy and actively participates in staff and special meetings regarding facility and dorm operations and activities; prepares for such meetings; acts as dorm liaison with the facility’s compliance officer and facility administrators; and considers ideas and points of view from other staff members. (10%)

Monitors outcomes for racial, ethnic, and gender disparities and takes action to address identified disparities.

Performs a variety of related duties not listed, to be determined and assigned as needed.

Performs all duties in compliance with agency safety policies and procedures:

Reports safety hazards and corrects hazards when possible. Completes required documentation in the event of an accident/injury within requested time frames.

Attends work on a regular and predictable schedule in accordance with agency attendance and leave policies.

Qualifications

MINIMUM QUALIFICATIONS

Bachelor’s degree. Two (2) years of full-time wage earning experience that may be any combination of the following: (1) experience working with juveniles or adults in a residential setting, treatment, or correctional program; or (2) experience relating to primary service responsibilities including assessments, development and implementation of individual case plans, development and coordination of services, and placement recommendations, referrals of youth, and individual counseling. A minimum of one year of the experience must be in a supervisory or team lead position, or in a senior-level position involving the performance of work with a high level of responsibility and limited or minimal supervision, or in a position responsible for coordinating or monitoring compliance efforts with related standards.

OR

High School diploma or equivalent. Six (6) years of full-time wage earning experience that may be any combination of the following: (1) experience working with juveniles or adults in a residential setting, treatment, or correctional program; or (2) experience relating to primary service responsibilities including assessments, development and implementation of individual case plans, development and coordination of services, and placement recommendations, referrals of youth, and individual counseling. A minimum of one (1) year of the experience must be in a supervisory or team lead position or in a senior-level position involving the performance of work with a high level of responsibility and limited or minimal supervision, or in a position responsible for coordinating or monitoring compliance efforts with related standards.

Required:

Must possess a valid driver’s license. Must be certified as a Texas Model Champion or be able to obtain certification within 6 months. Must become a TBRI Practitioner, if selected for training

Preferred:

Bachelor’s degree with major course work in criminal justice, behavioral science, social science, business administration, public administration or a related field. Experience providing services for juveniles in a correctional program or other program.

Experience and Education Substitutions:

One year of appropriate experience may substitute for one year of college (30 course hours) on a year for year basis. Completed course hours of undergraduate study may substitute for up to four years of experience on a basis of 30 course hours for one year of experience. Completed course hours of graduate study may substitute for up to two years of experience on a basis of 12 graduate course hours for one year of experience. Military experience in a supervisory capacity as an E-5 or above may substitute for the one year of supervisory experience. Pro-rated part-time experience may satisfy the experience requirement.

Note: Any degree, diploma, high school equivalent, or course hours required to meet minimum qualifications must be obtained from an accredited educational institution.

Pre-employment conditions require acceptable results from mandatory:

pre-employment drug test; finger printing, criminal records check, and driving record check; Fitness-for-Duty Assessment which may include both physical and behavior evaluations.

Requirements for Continued Employment:

Obtain and maintain certification in the TJJD approved use of force techniques. Obtain and maintain certification in First Aid and CPR. Maintain a valid driver’s license. Failure to maintain required licensure/certification will result in termination of employment. PHYSICAL DEMANDS AND WORKING CONDITIONS

The following physical demands and working conditions are representative of those encountered while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Analyzing Alphabetizing Ability to communicate effectively, orally and in writing Ability to see Ability to hear (with or without aid) Ability to perform tactile discernment Identify colors Depth perception Operate motor equipment Lifting, up to 45 lbs. Carrying, up to 45 lbs. Restraining combative youth Pulling Pushing Walking Standing Sitting Prolonged sitting Repeated bending Reaching above shoulder Manual/finger dexterity Dual simultaneous grasping Crawling Twisting Kneeling Stooping Climbing stairs KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Or ability to acquire knowledge of TJJD programs, policies, and procedures, including facility rules and regulations. Adolescent behavior and counseling and guidance techniques. The causes of juvenile delinquency and current methods of juvenile offender treatment. Adult learning principles. Skill in: Making appropriate decisions and recommendations regarding treatment options. Identifying measures or indicators of program and staff performance. And willingness to physically restrain youth in the appropriate manner, maintain order and discipline, and act quickly in emergencies. Maintaining written files and records. Verbal and written communications. Coordinating and organizing. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Using computers and related software. Using high-level data and informational reports as an administrative management tool. Ability to: Work with youth in an empathetic and understanding manner and foster the cooperation of youth in the treatment process. Intervene and correct behavior and facilitate group discussions and activities. Appropriately respond to abusive language and conduct in a manner consistent with instructions received in training. Interpret rules, regulations, policies, and procedures. Follow ethical standards and enforce agency policies. Maintaining order and discipline. Respond quickly to emergencies. Use problem-solving skills. Provide effective leadership and provide training in case management and juvenile correctional officer supervisory skills. Assess training needs and the effectiveness of training. Prioritize and manage multiple tasks. Plan, organize, and coordinate work assignments. Set priorities and meet deadlines. Work collaboratively with all stakeholders and maintain a professional, courteous demeanor. Process information logically, make decisions, and demonstrate the soundness of those decisions. Communicate effectively, both orally and in writing. Plan, assign, and supervise the work of others. Work in excess of 40 hours per work week, different shift patterns, be on-call, and travel occasionally.

Benefits include: Retirement plan, paid group health & life insurance for employee, paid holidays, paid vacation leave, paid sick leave, longevity pay, educational assistance program, employee assistance program. Optional add-on benefits include: Dental, Vision, Optional Life Insurance, Voluntary AD&D Insurance, Dependent Health & Life insurance, Health & Dependent care flexible spending accounts, etc. Additionally, certain designated positions are eligible for hazardous duty pay, career ladder advancements, and free meals while on duty.

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