Senior Lead Systems Operations Engineer

22 hours ago

Irving, Texas, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a highly skilled Senior Lead Systems Operations Engineer to provide expert platform support for the Technology of the Chief Operating Office (TCOO) division.

This role requires a strategic thinker with strong technical expertise, leadership capabilities, and a commitment to continuous improvement.

In this role, you will:

  • Lead complex, broad impact initiatives including provision of high-level systems consultation for the technology teams
  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in-depth evaluation of multiple factors
  • Make decisions on technical changes and enhancements
  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
  • Collaborate and consult with technical peers, colleagues, and mid-to-more experienced level managers to resolve systems support issues and achieve goals
  • Manage and cultivate relationship with development partners, Product Team, and other support organizations
  • Provide timely communication on enhancement/break-fix/release/maintenance changes, production incidents, and organizational initiatives
  • Coach and lead junior-to-mid level systems operation engineers
  • Manage engagement/meetings with developers, product team members, architects/principal/distinguished engineers, and other systems operation/support engineers
Key Responsibilities:Leadership
  • Lead and develop into a Subject Matter expert on your supported applications
  • Identify skill gaps within the team and develop targeted training programs to address them
  • Coach and mentor team members to achieve cross-training and upscaling of domain expertise
Production Support
  • Oversee second-level production support, including triage, diagnostics, impact analysis, and resolution of production incidents
  • Implement Site Reliability Engineering (SRE) principles, such as enhanced logging, proactive monitoring, and resilient automation practices
Change and Release Management
  • Ensure a structured approach to change and release management, including thorough review, risk assessment, conflict resolution, and obtaining necessary approvals
Partner and Vendor Relations
  • Foster and maintain strong collaborative relationships with vendors, line of business partners, development teams, and other support teams across the enterprise
Process Improvement
  • Identify and implement opportunities for process improvements and automation
  • Enhance system and infrastructure monitoring to ensure maximum availability, performance, and stability of the CRV platform
Required Qualifications:
  • 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 7+ years of application production support experience
  • 7+ years complex issue resolution experience troubleshooting platform issues
  • 7+ years of technology delivery and relationship management experience with small and large business units in a large corporate environment
Desired Qualifications:
  • Strong verbal and written communication skills
  • Experience working with ServiceNow or equivalent
  • Experience working with Microsoft Teams or equivalent
  • Experience with Mainframe Support & IT Support fundamentals
  • Experience working with Cloud technologies
  • Experience working in an Agile team environment
  • 5+ year of CICS experience
  • 5+ years of Cobol experience
  • 5+ years of DB2 experience
  • 5+ years of JCL (Job Control Language) experience
  • 5+ years of mainframe experience
  • 5+ years of systems analysis experience, systems programming experience or combination of both
  • 2+ years of experience with Agile, Kanban, or Lean methodology
Job Expectations and Core Values:
  • Willingness to work on-site at stated location on the job opening
  • Open to work flexible hours for on-call support in a 24x7 command center environment

We Value Diversity

At Wells Fargo, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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