Office Service Representative

3 days ago

San Francisco, California, United States Canon U.S.A., Inc. Full time
Job Title: Office Service Representative I

Under general supervision, this role is responsible for handling and dispatching all classes of mail and packages for the office. Additional duties may include copy center activities, reception, hospitality, and other tasks as assigned.

Responsibilities:
  • Ensure total customer satisfaction through proactive problem identification and resolution.
  • Receive, sort, and deliver all incoming mail and packages according to assigned floors and time frames.
  • Wrap, seal, weigh, and dispatch all outgoing mail and packages in accordance with postal regulations.
  • Prepare special outgoing inter-office pouches and package and process outgoing overnight items.
  • Log and deliver incoming overnight packages within established time frames.
  • Organize and distribute supplies to client employees, verify and log orders, and monitor inventory of copy supplies.
  • Handle items for distribution to client employees, affiliates, dealers, and others.
  • Estimate runtime on photocopy jobs, check copies for quality and accuracy, and produce bound copies when requested.
  • Operate facsimile machines, send and receive faxes, and keep complete and accurate logs.
  • Prepare monthly production and volume reports to measure productivity and prepare billing charges.
  • Perform other administrative duties as needed.
Qualifications:
  • High school diploma or equivalent.
  • 0-1 year experience working in a mailroom or professional office environment.
  • Some knowledge of metering, weighting, logging, and other shipping procedures preferred.
  • Some computer skills preferred.
  • Ability to perform routine functions of various equipment and systems.
  • Excellent customer service, professional attitude, and appearance required.
  • Ability to work overtime and meet deadlines.
What We Offer:
  • Competitive pay and benefits.
  • Comprehensive training and development programs.
  • A company focused on creating a positive work and client environment.
  • Employee discounts on entertainment, products, and services nationwide.

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