Senior Technical Program Manager

1 week ago

Glendale, California, United States ServiceTitan Full time
Job Title: Senior Technical Program Manager

We are seeking a highly skilled Senior Technical Program Manager to join our team at ServiceTitan. As a Senior Technical Program Manager, you will be responsible for leading multiple simultaneous projects from start to finish, delivering value to our end customers, and establishing and tracking program success metrics.

Key Responsibilities:
  • Drive multiple simultaneous projects from start to finish and deliver value to our end customers
  • Develop new programs to support the strategic direction of the organization
  • Establish and track program success metrics
  • Create and manage long-term goals
  • Develop a budget and plan for the program
  • Develop an evaluation method to assess program strengths and identify areas for improvement
  • Manage a program team with a diverse array of talents and responsibilities
  • Ensure goals are met in areas including customer satisfaction, quality and team member performance
  • Establish communication structure and facilitate program communication
  • Produce accurate and timely reporting of program status throughout its life cycle
  • Identify, communicate and mitigate program risks
  • Ensure management and leadership have visibility into status, resourcing needs, shifts in delivery timelines and escalations for program
  • Demonstrate stellar stakeholder management and executive presentation skills
  • Create and enforce cross-functional accountability across all business and technical groups & levels using soft and hard levers
  • Collaborate with colleagues within our Technical PMO and across all other functions
  • Use a variety of tools like JIRA, Confluence and Google Apps
  • Lead and inspire your team and contribute to our company culture
Requirements:
  • 7+ years of experience working as a technical project manager or program manager, leading medium to large software development projects
  • Project management, Agile development, process improvement/quality certifications are (e.g. PMP, CSM, Lean or Six Sigma)
  • You have direct experience using Agile methodologies for managing projects and coaching teams
  • Bachelor's degree in Engineering, Business, Information Systems, Computer Science or equivalent
  • Self-motivated: You have superior organizational skills, integrity and great follow-through on tasks. You don't get overwhelmed easily
  • Persistent: When you take something on, you don't drop it, you are slightly obsessive about grinding away at issues
  • Communicative: Your team is always informed and on the same page of what's happening when
  • Fun: You're a person who can talk to anyone; you're flexible, fearless, and excited to help build something great
  • Pragmatic: You understand the benefits and downfalls of Agile, and other methodologies, you know what to apply for each situation
  • Positive: You bring a positive attitude to the table and you know how to motivate your team to stay positive during challenging situations
  • Intuitive. You have a great intuition that helps you make decisions and know the right next steps to solve challenging problems
  • Data-driven: You can collect the data you need to make informed decisions quickly
  • Scrappy: You have an innate and entrepreneurial drive to get things done in a fast-moving environment where things can and often do change rapidly, priorities compete, and you may not always have all of the details up front
  • A team player: You're willing to help out wherever needed
  • Intellectually Curious: You love learning new technologies, understanding important details and you ask questions to dig deeper
What We Offer:
  • Flextime, recognition, and support for autonomous work
  • Holistic health and wellness benefits
  • Support for Titans at all stages of life

We celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $115,000 USD - $165,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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