Roofing Service Operations Manager

2 weeks ago


Pompano Beach, Florida, United States TENTH MOUNTAIN LLC Full time
Job Overview

The ideal candidate will possess substantial experience in Roofing Services and Repairs, with a strong foundation in both COMMERCIAL and RESIDENTIAL roofing systems. A proven track record in cultivating and nurturing relationships with builders, property managers, homeowners, and building proprietors is essential.

Key Responsibilities:
  • Oversee roofing teams to ensure efficient operations.
  • Assign and manage service tasks, track the progress of ongoing projects, and lead service team members to achieve team objectives.
  • Handle administrative duties, including billing management and material order processing.
  • Maintain and assess the efficiency of the service job board.
  • Address service-related issues and enhance methods to boost productivity and customer satisfaction.
  • Ensure exceptional customer service to uphold the company's standards, efficiency, and productivity goals.
  • Exhibit a professional demeanor and appearance.
  • Manage product ordering and delivery scheduling.
  • Apply knowledge of customer service principles and practices.
  • Engage with clients regarding leaks and necessary repairs.
  • Conduct inspections and document work both before and after repairs.
  • Utilize photography for work documentation.
  • Enforce safety regulations.
  • Availability for weekend and on-call duties may be required.
Qualifications:
  • A bachelor's degree in business, administration, or a related field, or equivalent experience in the construction sector.
  • Strong leadership, communication, and customer service skills.
  • OSHA 30 certification is preferred.
  • Proficient in using Windows-based computers.
  • A valid driver's license is mandatory.
Benefits:
  • Competitive starting salary.
  • Comprehensive benefits package including Health, Dental, Vision, Life Insurance, Uniform, and Retirement Plan.
  • Paid time off upon meeting employment requirements.

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