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Customer Service Representative

2 months ago

Shelton, Connecticut, United States The UPS Store Shelton # Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Full-Time Center Associate at The UPS Store Shelton #. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages, and operating various equipment and software.

Key Responsibilities
  • Provide world-class customer service to all retail customers, ensuring their shipping needs are met with accuracy and efficiency.
  • Process packages for courier shipment, operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices with expertise.
  • Advise customers on our array of products and services, offering best-value options and exhibiting confidence in industry best practices.
  • Maintain a clean, organized, and safe working environment, adhering to company standards.
  • Perform other duties as assigned by leadership.
Requirements
  • High school diploma or equivalent required.
  • Strong computer skills, including Microsoft Office and Adobe Suites.
  • Outstanding phone skills and strong verbal and written communication skills.
  • Prompt, reliable, and responsible, with the ability to lift 40+ pounds.

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.