Customer Service Representative

4 weeks ago


Shelton, Connecticut, United States Sapphire Marketing Full time
Job Overview

We are seeking a skilled Customer Service Representative to join our team at Sapphire Marketing. As a Wireless Sales and Customer Care Specialist, you will be responsible for managing sales and customer accounts in a retail environment.

Key Responsibilities:

  • Manage sales and customer accounts in a retail environment.
  • Work with new and existing customers to promote service offerings.
  • Maintain strong knowledge of all products, pricing, and competitive offers.
  • Provide exceptional customer service.
  • Attend training sessions to enhance knowledge of products and customer service skills.
  • Forward and escalate inquiries to relevant individuals and departments.
  • Identify customer needs and maintain confidentiality.

Requirements:

  • Reliable vehicle and valid driver's license.
  • Effective communication and basic computer skills.
  • Outgoing and friendly personality.
  • Detail-oriented and willing to learn.

Benefits:

  • Full training provided.
  • No experience necessary.
  • Competitive pay and bonuses.
  • Dynamic team environment.
  • Opportunities for growth and development.

This is an entry-level position requiring face-to-face interactions. It is not a remote, door-to-door, or cold-calling position.



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