Customer Experience Ambassador

2 weeks ago


Bakersfield, California, United States American Kids Sports Center Full time
About American Kids Sports Center

Founded in 1984 as American Academy of Gymnastics, American Kids Sports Center (AKSC) has evolved into a premier kids sports center in California. Under the direction of owners Mike & Sheri Williams, AKSC has established a mission to help children develop strong values, set worthy goals, and acquire the skills needed to achieve them through sport training.

Job Summary

We are seeking a Customer Experience Representative to provide exceptional service to our families. As a key member of our team, you will build relationships with our families, provide personal attention, and answer questions about our activities. You will work in a fast-paced environment, communicating with families and staff members, and be responsible for maintaining accurate records and providing excellent customer service.

Key Responsibilities
  • Provide friendly engagement with families through various channels, including computer, phone, and in-person interactions.
  • Multitask to efficiently maintain accurate records and answer customer questions.
  • Be a team player who is dependable, reliable, and consistently provides a professional, patient, and people-first attitude.
  • Complete required training and be a continual learner.
  • Follow our systems with a focus on follow-through and details.
  • Smile and have fun while creating special moments and memories for our customers.
Requirements
  • Caring and compassionate individual with strong communication skills.
  • Ability to solve problems proactively and maintain a patient, people-first attitude.
  • Customer service experience and a great attitude with a willingness to be coached.
  • Ability to focus in a fast-paced and loud environment.
  • Commitment to at least 1 year of employment, including afternoons, evenings, and weekends.
  • Ability to multitask and prioritize tasks effectively.


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