Guest Services Ambassador
2 weeks ago
The Guest Services Representative is the first point of contact for our guests at the Mechanics Bank Arena, Theater and Convention Center. This role requires excellent customer service skills to provide a positive experience for our guests.
Key Responsibilities:- Provide exceptional customer service to guests, ensuring their needs are met and exceeded
- Ensure guests are aware of arena amenities and services
- Address any guest complaints or concerns in a professional and courteous manner
- Work collaboratively with other departments to ensure a seamless guest experience
- Provide accurate information to guests regarding arena policies and procedures
- Direct guests to their seating location and ensure they are aware of any specific instructions
- Address any guest behavior that may be disrupting the event or other guests
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing situations
- Proactive in providing assistance and resolving guest issues
- Ability to work flexible hours, including nights, weekends, and holidays
ASM Global is a leading global venue management and event marketing company. We are committed to providing exceptional customer service and creating memorable experiences for our guests.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
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