Customer Service Representative
9 hours ago
Mass Markets
**Job Summary**
We are seeking a skilled Customer Service Agent to join our team at Mass Markets. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers through various communication channels.
**Key Responsibilities**
* Handle inbound and outbound customer contacts in a professional and courteous manner
* Ensure first call resolution through effective problem-solving and call handling
* Research systems to find missing information and resolve customer issues
* Coordinate with other departments to resolve complex issues
* Accurately document and process customer claims in our systems
**What We Offer**
* A dynamic and supportive work environment
* Opportunities for growth and professional development
* Competitive compensation and benefits package
**Requirements**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills
* Proficiency in using computer systems and software
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application.
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