Multimedia Support Specialist

2 weeks ago


Hagerstown, Maryland, United States InsideHigherEd Full time

POSITION SUMMARY

The Multimedia Support Specialist is responsible for the setup and operational assistance of all instructional technology utilized within the institution. This role collaborates closely with educators and Learning Technology personnel to address immediate instructional requirements. The position also includes evening coverage for Learning Technology.

REPORTING STRUCTURE

A. The Multimedia Support Specialist reports directly to the Audio-Visual Technology Manager.

B. This role interacts with faculty, WSCE instructors, and various college personnel, as well as external agencies and groups utilizing instructional technology.

C. The Multimedia Support Specialist may oversee assigned Learning Technology student workers during overlapping hours.

KEY RESPONSIBILITIES
A. Address inquiries from faculty and staff via calls and emails regarding instructional technology support across main and satellite locations, including remote assistance.

B. Execute the setup and dismantling of equipment in accordance with the Learning Technology department's schedule.

C. Assist in the installation, maintenance, and troubleshooting of instructional technology, including software configuration and programming of Extron touch panels.

D. Maintain accurate records in the department's inventory database concerning new equipment acquisitions and the usage of spare parts.

E. Provide training on classroom technology and instructional software to faculty and staff.

F. Offer technical support for specific campus events.

G. Record and edit classroom demonstrations and special events occurring on campus.

H. Perform additional duties as assigned.

QUALIFICATIONS

An associate degree is required, along with two years of experience in operating and troubleshooting classroom technology. Proficiency in Zoom, Microsoft Office 365, Adobe Creative Cloud, live video streaming software, and screen capture software is essential. Preference will be given to candidates with Extron certifications.

SKILLS AND COMPETENCIES

Strong organizational skills; ability to operate and troubleshoot technical equipment in audio-visual environments; proficiency in using computers and standard educational software; effective communication skills with diverse staff and students; capability to manage stressful situations; and the ability to prioritize and handle multiple competing demands. The ability to work under pressure is crucial for ensuring smooth operations during classes and special events.


WORK ENVIRONMENT

A. This role is high-pressure, involving continuous interaction with faculty, staff, students, and others regarding classroom technology. The position entails a mix of office work and campus-wide responsibilities, with frequent interruptions related to job duties. Heavy lifting may be required for the transportation and placement of equipment, and occasional eyestrain may occur due to extensive computer use.


B. Flexibility in scheduling is necessary, with evening and some weekend hours required. The work schedule will be determined based on departmental needs and variations throughout the academic year, with efforts made to maintain consistency.


C. A valid driver's license is mandatory.



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