General Manager
2 weeks ago
We're a pioneering company in the massage industry, dedicated to revolutionizing the experience for our guests and team members alike. Our mission is to create a welcoming and inclusive environment where everyone can thrive.
Our VisionWe aim to be the best part of our guests' and team members' day, every day. Our innovative app-based booking and payment platform makes scheduling, paying, and rating easy and convenient. We're committed to fostering a culture of excellence, where our team members can grow and develop their skills.
Key Responsibilities- Lead by Example: Demonstrate and embody our five core values, known as 'The Feels.'
- Foster Meaningful Relationships: Build and maintain strong relationships with your team and guests, ensuring a positive and inclusive experience for all.
- Operational Excellence: Manage day-to-day shop operations, including the supervision of Maitre D's and Massage Therapists, to ensure seamless execution and high-quality service.
- Team Development: Recruit, interview, onboard, and retain a best-in-class shop team, providing consistent and transparent feedback to ensure Squeeze standards are upheld.
- Community Engagement: Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community, promoting our brand and services.
- Operations and HR: Execute operations, HR, and local marketing objectives, ensuring alignment with company goals and values.
- Employee Relations and Guest Issues: Resolve employee relations and guest issues, maintaining culture and morale while upholding Squeeze standards.
- Inventory Management: Manage inventory and minimize shrink, ensuring efficient operations and optimal guest experience.
- Experience: 5-10 years in retail, preferably hospitality or service-related experience, with a proven track record in building consistent, recurring retail business and delivering an exceptional guest experience.
- Leadership: Experienced in operating a fast-paced, high-volume environment, with a minimum of 15 direct reports under your supervision.
- Recruitment and Development: Advanced expertise in recruiting, onboarding, and developing a team, with a focus on creating a motivational environment where team members can grow and thrive.
- Inventory Management and Scheduling: Proven expertise in inventory management and scheduling, with a focus on minimizing shrink and ensuring efficient operations.
- Availability: Must be available to work Wednesday-Sunday weekly.
We're building an industry-leading business with 50+ locations in development across the country. As a Squeezemassage General Manager, you'll be at the heart of our brand, shaping our future and driving growth. If you're passionate about delivering an exceptional guest experience and leading a high-performing team, we'd love to hear from you.
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